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Customer Experience Agent (Black Friday and Christmas Campaign)

On-site in Barcelona·Full-time·Added 5 days ago

Still open when we checked on 8 Oct

Manpower España

826 open roles

Overview

Job details

  • Fixed-term contract

    Full-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Barcelona

    No relocation package mentioned.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Previous experience in customer service, customer support, or incident management.
  • Good oral and written communication skills.
  • Regular use of CRM tools and email.
  • Organized, resourceful, and customer-oriented person.
  • Ability to adapt to work environments with a high volume of activity.
  • Experience in managing incidents related to orders, logistics, or transport.
  • Collaborative profile, with ease in working in a team and good adaptation to the environment.

Nice to have

  • Previous experience in retail or e-commerce environments is highly valued.

Pay & benefits

What you'll get

  • Temporary contract for the Black Friday and Christmas campaign. Approximate duration of 3 months.
  • Expected start date on October 19th.
  • Salary: €9.77 gross per hour.
  • Non-working national holidays.
  • Canteen with subsidized menu.

The role

Customer Experience Agent (Black Friday and Christmas Campaign) (M/F/X)

Are you passionate about customer service and do you enjoy helping to find solutions? If you are looking to join a leading company in the retail sector specializing in technology and consumer electronics, this is your opportunity.

We are looking for 5 Customer Experience Agents (M/F/X) to reinforce the team during one of the most important campaigns of the year: Black Friday and Christmas. If you have experience managing incidents, offering customer support, and working in dynamic environments, we want to meet you.

What you'll do

  • Management and resolution of customer incidents related to orders and transport.
  • Monitoring order status and coordinating their correct delivery.
  • Handling and management of inquiries via CRM and email.
  • Making follow-up calls to inform and provide solutions to incidents.
  • Administrative management derived from the requests and cases handled.

How you'll work

  • Full-time in on-site modality.
  • Schedule: Monday to Thursday: 8 hours and 15 minutes of daily work plus a 45-minute break. Friday is a 7-hour workday. Flexible start time between 07:30 and 09:30 h.

About Manpower España

Manpower is a global workforce solutions company and a pioneer in the staffing industry, operating in over 70 countries and connecting millions of people with meaningful work each year. The company provides a wide range of services including recruitment, workforce management, and career development, serving clients across various sectors from industrial to administrative.

In Spain, Manpower has a strong presence with offices in major cities, offering local and international professionals access to a broad network of employers. The company is known for its inclusive hiring practices and support for international candidates, making it a relevant option for professionals relocating to Spain.

Industry
Staffing

In their own words

Additional information

If you are motivated to offer an excellent customer experience and want to be part of a dynamic team during a strategic campaign, apply and we will be delighted to meet you!

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