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Technical Manager for Infrastructures and IT Service Desk (CAU)
On-site in Santander·Added 6 days ago
What they offer
Permanent contract
Per the ad.
What they ask for
Have the right to work in Spain
Atos doesn't mention sponsorship in the ad.
Work on-site in Santander
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
We are looking for a Technical and Data Center Manager Level 2 to be in charge of the operation, advanced support, and maintenance of the Data Center (CPD). This person will be the point of reference for systems administration, technician coordination, and the resolution of higher complexity incidents within the CAU and Data Center environment.
What you'll do
- Ensure compliance with Service Level Agreements (SLAs) for the IT Service Desk (CAU) and the Data Center.
- Manage hardware incidents and coordinate technical interventions in the CPD.
- Manage backups, virtualized environments, and associated operations.
- Supervise, coordinate, and support maintenance and IT Service Desk (CAU) technicians.
- Prepare reports, analyze results, and define Key Performance Indicators (KPIs).
- Provide initial and ongoing training to operators and associated technicians.
- Ensure security in maintenance tasks within the CPD.
How you'll work
Location: Santander | Work Model: On-site
Requirements
- Education: Official degree in Computer Science or equivalent.
- Experience:
- Minimum of 5 years in the ICT sector.
- Demonstrable experience with Linux systems and open-source applications.
- Experience in hardware maintenance, cabling, console management, and interventions in CPD environments.
- Experience in managing and supervising IT Service Desks (CAU).
- Experience in managing and supervising CPDs.
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Technologies and/or Skills
- Ability to coordinate technical maintenance and CAU teams.
- Competence in report preparation, metrics analysis, and KPI design.
- Knowledge and best practices in security applied to maintenance tasks.
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Language: Spanish essential
- Valuable Certifications: ITIL v4 and Linux technologies or equivalent.
Pay & benefits
What you'll get
- Permanent contract with a probationary period.
- Schedule: Monday to Friday, rotating shifts within the 08:00-19:00 window + Continuous working day on Fridays and during the summer.
- Paid on-call shifts, 24/7, rotating weekly.
- Access to the e-Flex flexible compensation plan.
- Real opportunities for professional growth within the company.
- Participation in a stable, growing, and high-impact project.
- Continuous training and support to obtain certifications relevant to the role.
At Atos, we value diversity and inclusion. We foster an environment where everyone can grow and contribute their talent, regardless of origin, identity, or condition. Join Atos and develop your career in a flexible, stable, and innovation-driven environment.
The role
Buscamos un/a Responsable ténico y CPD Nivel 2 que se encargue de la operación, soporte avanzado y mantenimiento del Centro de Procesamiento de Datos (CPD). Será la persona de referencia para la administración de sistemas, la coordinación de técnicos y la resolución de incidencias de mayor complejidad en el entorno de CAU y Data Center.
What you'll do
- Garantizar el cumplimiento de los Acuerdos de Nivel de Servicio (SLA) del CAU y del Data Center.
- Gestionar incidencias de hardware y coordinar las intervenciones técnicas en el CPD.
- Administrar copias de seguridad, entornos virtualizados y operaciones asociadas.
- Supervisar, coordinar y apoyar a los técnicos de mantenimiento y CAU.
- Elaborar informes, análisis de resultados y definición de indicadores (KPIs).
- Impartir formación inicial y continua a operadores y técnicos asociados.
- Garantizar la seguridad en las tareas de mantenimiento en el CPD.
How you'll work
Ubicación: Santander | Modelo de trabajo: Presencial
Requisitos
- Educación: título oficial en Informática o equivalente.
- Experiencia:
- Mínimo 5 años en el sector TIC.
- Experiencia demostrable en sistemas Linux y aplicaciones open source.
- Experiencia en mantenimiento de hardware, cableado, gestión de consola e intervenciones en entornos de CPD.
- Experiencia en gestión y supervisión de Centros de Atención a Usuarios (CAU).
- Experiencia en la gestión y supervisión de CPDs.
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Tecnologías y/o Habilidades
- Capacidad para coordinar equipos técnicos de mantenimiento y CAU.
- Competencia en la preparación de informes, análisis de métricas y diseño de KPI.
- Conocimientos y buenas prácticas en seguridad aplicada a tareas de mantenimiento.
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Idioma: español imprescindible
- Certificaciones valorables: ITIL v4 y tecnologías Linux o equivalentes.
Pay & benefits
What you'll get
- Contrato indefinido con periodo de prueba.
- Horario de lunes a viernes, en turnos rotativos dentro de la franja 08:00-19:00 + Jornada intensiva los viernes y el verano.
- Guardias remuneradas, 24/7 en rotación semanalmente.
- Acceso al plan de retribución flexible e-Flex.
- Oportunidades reales de crecimiento profesional dentro de la compañía.
- Participación en un proyecto estable, en crecimiento y con impacto.
- Formación continua y apoyo para obtener certificaciones relevantes para el puesto.
En Atos valoramos la diversidad y la inclusión. Fomentamos un entorno donde todas las personas puedan desarrollarse y aportar su talento, sin importar su origen, identidad o condición. Únete a Atos y desarrolla tu carrera en un entorno flexible, estable y orientado a la innovación.
How they hire
2 steps1 interviewa task to doDepends on the role and area of the business in all
Search and apply
Screening · With a recruiter
Online assessments
Online test · Not every role
You may be asked to complete online assessments.
Interview
Interviews vary by role and location; they cover your expertise, how you approach problems and alignment with company values.
Offer and onboarding
- You hear back by phone or email at every stage; your recruiter shares timing updates.
- The online application takes no more than about ten minutes.
About Atos
Atos is a global IT services and consulting company headquartered in Bezons, France, with a workforce of around 100,000 employees across more than 60 countries. The company provides digital transformation, cloud, cybersecurity, high-performance computing, and managed infrastructure services to large enterprises and public sector organizations. Atos is known for its work in critical systems, including supercomputing and cybersecurity for government and defense clients, and operates through two main business lines: Eviden (digital, cloud, and security) and Tech Foundations (managed infrastructure and operations).
In Spain, Atos has a strong presence with offices in Madrid, Barcelona, and other cities, employing thousands of professionals. The Spanish operations are a key delivery hub for global projects, particularly in cybersecurity, SAP consulting, and infrastructure management. The company actively hires international talent, offering roles in areas such as identity and access management, cloud architecture, and AI. Work culture is project-based and client-focused, with opportunities to collaborate on large-scale European and global initiatives. For international professionals, Atos provides a multicultural environment and the chance to work on cutting-edge technologies, though the company's ongoing restructuring may bring some organizational uncertainty.
- Industry
- IT Consulting
- Founded
- 1997
- Employees
- 50,000–100,000
- Headquarters
- Bezons, France
- In Spain
- Madrid, Barcelona
- Website
- atos.net
Good to know if you are moving
- Atos has a significant presence in Spain with offices in Madrid and Barcelona, offering a wide range of technical and consulting roles.
- The company is a major player in cybersecurity and high-performance computing, providing opportunities to work on critical European projects.
- Atos operates in a multicultural environment, with English often used as the working language for international teams.
- The company is undergoing a restructuring, with the separation of its Eviden and Tech Foundations businesses, which may affect future organizational structure.
- Spain is a key delivery center for Atos, meaning many roles involve working on global projects from Spanish offices.
In their own words
About the company & team
Atos is a leader in digital transformation, cybersecurity, cloud, and high-performance computing. With a global presence and a firm commitment to innovation and sustainability, we offer technology solutions that drive the digital future. With more than 67,000 professionals in 61 countries, we work to design a secure and sustainable information space, supporting scientific and technological development worldwide.
About the company & team
Atos es líder europeo en transformación digital, ciberseguridad, cloud y computación de alto rendimiento. Con presencia global y un firme compromiso con la innovación y la sostenibilidad, ofrecemos soluciones tecnológicas que impulsan el futuro digital. Con más de 67.000 profesionales en 61 países, trabajamos para diseñar un espacio de información seguro y sostenible, apoyando el desarrollo científico y tecnológico a nivel mundial.
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