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Vacation Leisure Customer Service Agent

Hybrid in Barcelona·Part-time·Added yesterday (last checked 30 Oct)

Atrapalo

1 open role

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Our summary

Work mode
Hybrid, Barcelona
Contract
Part-time
Spanish
Fluent
Education
University degree
Benefits
Private health insurance, flexible pay plan, meal vouchers, gym access

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

  • We value at least 1 year of experience in a Call Center or Customer Service in a travel agency.

  • Having digital skills: good handling of office suites and GDS.

  • Having a positive attitude, empathy, initiative and commitment.

  • Good communication skills.

  • Customer orientation and results orientation.

  • Having a team player mindset.

  • Good level of Spanish, other languages are a plus.

Education & certifications

  • Degree in Tourism or Higher Vocational Training (CFGS) related to tourism.

Pay & benefits

What you'll get

🏡Remote work: hybrid model: 1 day a week in the office.

📍Our new offices are in Poblenou, right in the heart of 22@.

🏝️Vacation: 22 working days + 2 days off (12/24 and 12/31)

🎂 On your birthday you can work only a half day and enjoy 🥳 the rest of the day however you like

〽️Flexible benefits package (Training, Transport, Restaurant Card, Health Insurance).

🧘Pilates, Yoga, functional training, and many more activities in the office for free!

💪Gym discounts.

🎫External discounts so you can enjoy your free time.

✈️Internal discounts on Leisure Travel products with financing options.

🤜🤛And most importantly! The opportunity to work and grow with a great team where good vibes and technical expertise go hand in hand.

The role

We are looking for a Customer Service Agent to join our great customer service team, as part of one of our Leisure Travel squads (flights, hotels, cars, and transfers).

✔️If you want to be part of our purpose: bringing leisure and fun to everyone, you want to apply best practices, and you want your work to have an impact on millions of users...

¡Atrápalo is your place!

What you'll do

  • Handling and resolving inquiries, doubts, and claims from users regarding leisure travel products via email and telephone.

  • Processing bookings, changes, cancellations, or special services requested by customers.

  • Managing and resolving incidents that arise during the customer service process regarding customers, seeking appropriate solutions and ensuring customer satisfaction.

How you'll work

🕔Schedule: Monday to Friday from 9:00h to 16:00h and Saturdays from 10:00h to 15:00h.

Hiring process

  • Initial telephone contact with HR.

  • Interview via video call with HR (30 min).

  • Technical interview via video call with the person responsible for the Customer Service Department (1 hour).

  • Interview feedback with HR (10 min).

  • Offer.

We are very much looking forward to meeting you!

About Atrapalo

Atrapalo is a leading online travel agency based in Barcelona, Spain, specializing in flights, hotels, holiday packages, and entertainment experiences. Founded in 2000, the company has grown to become one of the most recognized travel platforms in the Spanish-speaking market, offering a wide range of travel services to customers across Spain and Latin America. With a strong focus on customer experience and digital innovation, Atrapalo operates as a key player in the European online travel sector.

In Spain, Atrapalo is headquartered in Barcelona and maintains a significant presence in the travel industry. The company's work culture emphasizes a dynamic, tech-driven environment, and it offers opportunities for international professionals, particularly in areas like human resources, marketing, and technology. As a Spanish-founded company, Atrapalo provides a unique opportunity for relocators to work in a leading local brand with a global reach, while enjoying the vibrant lifestyle of Barcelona.

Industry
Travel
Founded
2000
Employees
500–1,000
Headquarters
Barcelona, Spain
In Spain
Barcelona

Good to know if you are moving

  • Atrapalo is headquartered in Barcelona, offering a prime location for professionals seeking to live in one of Europe's most vibrant cities.
  • As a Spanish-founded company, it provides an authentic local work experience with a strong focus on the Iberian and Latin American markets.
  • The company operates in the fast-paced online travel industry, ideal for those interested in digital commerce and customer-centric roles.
  • Barcelona's international community and the company's collaborative culture make it a welcoming environment for expatriates.
  • Atrapalo's careers page is managed via Teamtailor, indicating a structured and modern recruitment process.

In their own words

Additional information

Atrápalo provides equal employment opportunities to all employees and applicants without distinction of race, color, religion, sex, sexual orientation, nationality, age, or disability.

All open roles at Atrapalo

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