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In-person Customer Service Agent

On-site in Granollers·Full-time·Added 1 month ago

Agency

Adecco España

5191 open roles

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Overview

Salary: €9.72 an hour
Work mode: On-site, Granollers
Contract: Fixed-term contract, full-time hours
Hours: Split day (jornada partida)

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This job advert was originally written in Spanish.

Requirements

What we're looking for

- Communication, resolution, and orientation skills.

- High motivation for the job.

- Availability to work full-time.

- Experience in customer service.

- Medium-advanced IT level

Pay & benefits

What you'll get

The working day is full-time, with a split shift that will allow you to maintain a balance between your personal and professional life. The company offers a temporary contract with competitive pay starting at 9.72 euros per hour. If you are looking for a dynamic, professional environment full of challenges, this is your opportunity to grow!

- Initial training that will allow you to specialize in the sector and get to know its programs and products.

- You will meet your new colleagues and you will work as a team from day one!

- You will work in a dynamic environment, where you will be able to apply and develop your knowledge.

- Salary according to the collective agreement.

- Long-term contract.

Are you passionate about direct interaction with people and looking for an opportunity in a telecommunications company? This offer is for you! The organization is looking to bring two professionals onto its team in Granollers, Barcelona, with the goal of providing an exceptional experience to its customers. The work is carried out in person, allowing you to connect face to face with customers, whether residential or business, offering solutions and support. From resolving questions and issues to managing complaints and line modifications, every interaction will be an opportunity to make a difference. In addition, you will have the opportunity to carry out commercial actions and manage requests related to services and customer data. You will also be involved in managing the after-sales service, ensuring that every customer receives complete and personalized support. The working day is full-time, with a split shift that will allow you to maintain a balance between your personal and professional life. The company offers a temporary contract with competitive pay starting at 9.72 euros per hour. If you are looking for a dynamic, professional environment full of challenges, this is your opportunity to grow!

The role

What you'll do

The work is carried out in person, allowing you to connect face to face with customers, whether residential or business, offering solutions and support. From resolving questions and issues to managing complaints and line modifications, every interaction will be an opportunity to make a difference.

In addition, you will have the opportunity to carry out commercial actions and manage requests related to services and customer data. You will also be involved in managing the after-sales service, ensuring that every customer receives complete and personalized support.

- In-person customer service, to resolve doubts, incidents, and complaints.

- Modification of lines and services, including rates, service activation, migrations, recharges, and temporary suspensions.

- Personalized management of requests related to customer data and their service.

- Carrying out commercial actions to offer products and services adapted to the needs of each customer.

- Handling of after-sales service, ensuring customer satisfaction throughout the entire process.

- Management of incidents and claims with an end-to-end approach, guaranteeing a comprehensive solution.

- Assistance and guidance to customers in choosing the services that best suit their needs.

- Promotion of a positive experience for customers in every interaction.

Requirements

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com

In their own words

Additional information

If the idea of being part of a team that values quality, commitment, and customer satisfaction excites you, don't wait any longer! Apply to this offer and take the first step toward a new professional stage. We are waiting for you!

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

All open roles at Adecco España