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Customer Service Agent

On-site in Barcelona·Full-time·Added 2 days ago (last checked 15 Oct)

Agency

Adecco España

5334 open roles

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Overview

Salary: €9 - €10 an hour
Work mode: On-site, Barcelona
Contract: Fixed-term contract, full-time hours
Hours: Split day (jornada partida) · Includes weekends
English: Required
Other languages: Catalan
Education: Upper secondary (Bachillerato)

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Secondary Education (Bachillerato or equivalent) is essential

Bilingual Catalan/Spanish for the Catalan market is essential.

Bilingual Catalan/Spanish + C1 English for the Catalan+English market is essential.

Previous experience in a Call center in customer service and/or commercial roles of at least 6 months is essential. (Experience in the financial sector is highly valued)

Good Communication Skills, both oral and written, are essential

Proficiency in digital tools and service channels (telephone, email, chat, social media, apps) is essential.

Intermediate computer skills, as well as typing speed and accuracy, are essential.

Commercial effectiveness, persuasion skills, and results orientation are essential.

Nice to have

Basic knowledge of financial products, such as credit cards, insurance, and financing, is valued.

Insurance Broker Certificate is valued.

Pay & benefits

What you'll get

Social benefits for belonging to the Adecco group.

The role

Are you passionate about dealing with people and do you have commercial skills? Join a major project in the financial sector, offering customer service, managing inquiries and incidents, and detecting sales and loyalty opportunities. If you are results-oriented and enjoy helping people, this is your opportunity to grow professionally in a dynamic and stable environment.

What you'll do

- Resolution of inquiries and requests for procedures formulated by customers through telephone, email, chat, social media, and app channels. (Activation and blocking of cards, changing personal data, card movement inquiries, payment methods, amortizations, inquiries related to accessing the customer APP, inquiries related to the insurance contracted linked to financing)

- Cross-selling of financial products associated with the credit product held by the customer (Insurance associated with the credit card, Cash advances, Limit increases, Installment payments)

- Retention of financial products (Insurance retention, Card cancellation)

How you'll work

Schedules:

Morning from 9:00 h - 16:00 h (35h/week) One hour of flexibility for entry and exit. From 10 to 17h.

Split shift from 11:00 h - 20:00 h (39h/week)

Afternoon from 15:00 - 22:00 h (35 h/week) One hour of flexibility for entry and exit. From 16 to 23h.

Availability from 9h to 23h from Monday to Sunday, with established breaks.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com