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Customer Service Agent (M/F) 35H

On-site in Barcelona·Part-time·Added today (last checked 28 Oct)

Grupo Diusframi

25 open roles

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Our summary

Salary: €17,653 a year
About €1,350 a month after tax.
Hours: Rotating shifts · Includes weekends
Contract: Permanent, part-time hours

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This job advert was originally written in Spanish.

The role

What you'll do

Attend to and manage inquiries, requests, modifications, and incidents from customers of a banking entity through telephone channels
Reception and management of incoming calls from individual clients or businesses.
Information regarding banking products and services (accounts, cards, loans, insurance, digital banking, among others).
Resolution of operational and administrative inquiries.
Management of incidents related to banking operations, access, cards, transfers, and payment methods.
Identity verification and application of security and data protection protocols.
Recording of actions performed in corporate tools.
Escalation of incidents or complex requests to the departments

How you'll work

Salary: €17,652.68 gross/year for 40H (€15,446.10 gross/year for 35 hours)
Schedule: Monday to Sunday from 9:00 to 23:00 (most weeks will be afternoon shifts, but it may rotate to mornings)
Contract type: permanent
Modality: hybrid (50% teleworking)

Your profile

Communication skills
Experience in banking activity
Experience in customer service
Office automation skills

Grupo Diusframi actively promotes equal opportunities between men and women.
Holding a disability certificate will be positively valued.

About Grupo Diusframi

Grupo Diusframi is a Spanish financial services group based in Madrid, specializing in payment solutions, cash management, and related financial technology services. The company operates across multiple business lines, offering services such as payment processing, treasury management, and fraud prevention, primarily serving corporate clients. With a workforce of several hundred employees, it has established itself as a recognized player in the Spanish financial services sector.

In Spain, Grupo Diusframi has its main operations in Madrid, where it manages a range of customer-facing and technical roles. The company is known for its focus on operational excellence and customer service, and it actively hires for positions in support, fraud prevention, and network communications. For international professionals, the company offers opportunities to work in a dynamic Spanish financial environment, with some roles requiring multilingual skills such as Catalan and English, indicating a diverse and inclusive workplace.

Industry: Financial Services
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

The company is headquartered in Madrid, Spain, offering a central location for professionals looking to work in the Spanish capital.
Some roles require multilingual skills, such as Catalan and English, which can be an advantage for international candidates.
The company operates in the financial services sector, providing opportunities in areas like fraud prevention, treasury, and network communications.
Grupo Diusframi uses Personio for its job applications, indicating a structured and modern HR process.
The company has a strong focus on customer service and operational roles, which may be suitable for professionals with experience in financial operations.

All open roles at Grupo Diusframi