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Customer Service Agent

On-site in Granollers·Full-time·Added 5 days ago

Eurofirms

1745 open roles

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Overview

Job details

€13.38 an hour
Gross, as stated in the ad.
Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work on-site in Granollers
No relocation package mentioned.
Compulsory secondary education (ESO)
“ESO finalizada.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

1 year of experience in similar roles to the position.
We are looking for a dynamic and committed person.
Residence near the workplace is valued.

Education & certifications

Completed secondary education.

Languages

Correctly spoken and written Spanish and Catalan.

The role

We need a Customer Service Agent for a company in Barcelona; they will have to perform the following tasks:

- Attend to and manage inquiries, requests, and communications from customers through the channels enabled by the company.

- Register all information derived from interactions with customers in the internal systems, ensuring its accuracy and up-to-date status.

- Process incidents, claims, and requests following established protocols and within the defined timeframes.

- Provide clear and truthful information regarding products, services, procedures, and applicable conditions.

- Follow up on open cases until their resolution, coordinating with other departments when necessary.

- Apply the quality and data protection policies currently in force at the company. Collaborate in the continuous improvement of customer service processes by detecting and communicating recurring incidents or opportunities for improvement.

- Meet the assigned service objectives, including response times, quality of service, and operational standards.

- Among other tasks inherent to the job position.

Hiring process

2 steps1 interview

Inscrito
Preseleccionado
Seleccionado
Presentado
With an empresa cliente
Entrevistado
Contratado

Eurofirms publica los nombres de los estados de la candidatura, no el contenido ni los plazos de cada fase.
Puedes consultar el estado de cada candidatura en el apartado «Candidaturas» de tu área personal.
Antes de incorporarte al puesto debes firmar toda la documentación contractual a través de la web o la app de Eurofirms.

About Eurofirms

Eurofirms is a Spanish staffing and human resources group headquartered in Cassà de la Selva, Girona. Founded in 1987, it is one of the largest temporary employment and recruitment agencies in Southern Europe, offering workforce solutions across industrial, logistics, and commercial sectors. The company operates through a network of offices in Spain and several other European countries, providing both temporary and permanent staffing services.

In Spain, Eurofirms has a strong presence with offices in many cities, including Madrid, Barcelona, and Valencia, and it is a key partner for international professionals seeking work in production, logistics, and commercial roles. The company is known for its inclusive hiring practices, including opportunities for people with disabilities, and offers a straightforward path for those looking to enter the Spanish job market. For international candidates, Eurofirms provides access to a wide range of entry-level and skilled positions, often with immediate availability.