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Customer Experience Advocate - Spanish market

Hybrid in Paterna·Full-time·Added yesterday

Avantio

6 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Avantio doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
Be near Paterna for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

Yes, we have fresh fruit at the office 🍏, coffee, tea, and several types of milk. We also have a ping-pong table and fun Xmas dinners 🎄. But we know those aren't what will make you join the team.

Let's go to what really matters...

📝 Stable full-time contract

💸 Salary: 20-22k + bonus.

☀️ Flexibility that fits your life: hybrid work (3 days at home, 2 at the office each week), flexible working hours, an afternoon off for children's birthdays, and support during their first days at school. We care about your life outside of work 🧡

🤓 Keep learning! Free Spanish and English lessons, as well as training on tools and skills relevant to your role and team.

🚗 Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company), or you can travel to work with colleagues for free.

🏖️ Days off: 22 days of PTO + 24th and 31st of December.

🚀 And much more! Reduced price in several services just for belonging to Avantio: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports.

Avantio is an equal opportunity employer 🧡. You are welcome for who you are, no matter where you come from, what you look like, or who you love. Your story, perspective, and individuality make us stronger and more innovative. Moreover, we provide the necessary tools and opportunities to grow professionally. You will be challenged to develop your professional career! 🚀

If you've made it this far... You might be very interested in joining our team! 🎉 There's plenty more to experience that we can't fully explain here. Join us and make an impact!

Requirements

What we're looking for

Native or bilingual in Spanish and English.
Proven experience in Customer Experience, or Customer Support roles (ideally within SaaS, or Tech)
Proactive root-cause analysis skills to resolve escalated customer issues
Proficiency with CRM, ticketing, and CX platforms (ideally with hands-on Intercom experience)
Proactive and positive attitude, and service oriented
You are a technology geek. If you know our products is a plus!

Nice to have

Knowledge of other additional languages: Portuguese, Italian, French...
A restless, creative person with the ability to generate ideas.
You like to work in a team: if anything is characteristic of the Customer Experience team, it is how much they help each other.
You are curious and eager to find out what the problem is and look for solutions.
You are eager to train in a sector that is constantly growing.

The role

Looking for your next career challenge? Or just poking around? 👀 Whether curiosity or ambition brought you here, Avantio could be exactly what you're looking for!

What you'll do

Respond to customer requests via email, chat and video call.
Manage these requests and resolve them as soon as possible or pass the report on to the technical team for resolution.
Follow up on incidents and ensure customer satisfaction.
Once your knowledge of the product is more advanced: upgrade plans, post sales, module activation.
Support the team in other markets as needed.
Translation of online support for new launches (on demand).
Support at customer events in the market.
Support in market development and system adaptation.

About Avantio

Avantio is a property technology company specializing in vacation rental management software. Based in Paterna, Spain, Avantio provides a comprehensive platform that enables property managers and owners to manage bookings, channel distribution, and operations efficiently. The company serves clients across Europe and beyond, focusing on the short-term rental and vacation rental industry.

Avantio has a strong presence in Spain, with its headquarters in Paterna, near Valencia. The company is expanding its international reach, as evidenced by its current open roles for English-speaking markets. Avantio offers a dynamic work environment in the growing proptech sector, making it an attractive option for international professionals looking to work in Spain's tech industry.

Industry: Property Technology
Founded: 2005
Employees: 50–200
Headquarters: Paterna, Spain
In Spain: Paterna
Website: avantio.com

Good to know if you are moving

Avantio is headquartered in Paterna, near Valencia, offering a Mediterranean lifestyle with lower living costs compared to Madrid or Barcelona.
The company is expanding its international presence, with current roles targeting English-speaking markets, which may offer opportunities for non-Spanish speakers.
As a proptech company, Avantio provides a modern work environment with a focus on technology and innovation.
Spain offers a favorable climate and a growing tech ecosystem, making it an attractive destination for international professionals.

In their own words

About the company & team

We don't want to bore you with another endless company biography. Here's a quick snapshot of what we do! 🔎 We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool 🌐. Moreover, we create custom websites for our clients.

👉 Want to know more? Here you can get to know us better https://www.youtube.com/watch?v=n4aeLa2MUnA

But technology and innovation are just a part of it. The real engine behind Avantio is our people 👥. We're a Valencian Saas company with a global mindset and +200 professionals from +28 different nationalities 🌎. Our HQ is located in sunny Valencia 🍊, we recently opened an office in Mexico, and we have a sales team working remotely from Florida (USA) 🙌.

What brings us together? Our experience, professionalism, and passion for what we do.

Ready to join the team? 🚀