Customer Care Warranties Specialist
This role acts as a technical bridge for after-sales cases in the automotive sector. You will analyze warranty claims, evaluate complex parts, and train the customer care team.
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The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Nice to have
Proactive approach: goal-oriented with ease in establishing relationships;
Sales experience managing customer accounts, ideally in a fast growth environment;
Strong negotiation and interpersonal skills;
Strong planning and organization skills;
Domain of computer skills (Office, proficiency in Excel);
Analytical skills with the ability to interpret data and provide actionable insights (Tableau knowledge is a plus);
Fluency in English or Portuguese (mandatory);
Professional fluency in a second language (preference for Spanish, French, German, or Eastern European languages);
Insurance package;
Bonus plans.
Manage multiple international accounts across Europe;
Prospect and onboard new suppliers to the B-Parts network;
Develop and maintain strategic relationships with suppliers;
Perform detailed analyses of suppliers' sales performance and complaint patterns to help them increase sales;
Assist suppliers in your portfolio improving their operational KPIs;
Develop best practices across the Account Management function;
Report directly to management;
Support colleagues and work to employ best practice across the business.
B-Parts is building a trusted global eCommerce brand for used auto parts, making it effortless to search and buy original parts. Every day, we help hundreds of repair shops and customers find the best solutions for their vehicles.
With a diverse and talented team, we foster an empowering environment where everyone can thrive and achieve their full potential. If you're looking to grow your skills in the fast-paced eCommerce world, B-Parts is the perfect place to learn, collaborate, and make an impact.
Porto headquarters.