TEMPORAL Sales Specialist

• Professional, administrative, or commercial training.
• Previous experience in similar functions within technical service, operations, or customer support areas, preferably in the healthcare, technology, or industrial sector.
• Advanced proficiency in Microsoft Office.
• Experience using ERP and CRM systems.
• High level of English for internal communication and training.
• High customer orientation and a vocation for service.
• Excellent communication skills.
• Analytical skills and attention to detail.
• Organization and planning.
• Proactivity and autonomy.
• Ability to work in a team and collaborate with different departments.
• Orientation towards processes and data quality.
• Affinity for technical and technological environments.

We are looking for a Technical Service Operations Specialist (TEMPORARY to cover sick leave) to manage and optimize the operational processes of the Technical Service area, ensuring an exceptional experience for our customers and the correct functioning of the associated systems, contracts, and processes.

You will be responsible for coordinating the administrative and support operations of the Technical Service, managing contracts, service orders, invoicing, CRM data maintenance, spare parts, and support activities for the technical team, contributing to service efficiency and customer satisfaction.

• Manage customer inquiries via telephone and email, providing an agile and service-oriented response.
• Register, coordinate, and escalate incidents when necessary.
• Maintain fluid communication with internal and external customers.
• Prepare service contracts and follow up on renewals.
• Manage service and repair quotes.
• Supervise periodic invoicing associated with contracts and services.
• Keep contractual and operational information up to date in the corporate CRM.
• Manage orders for spare parts and equipment.
• Coordinate deliveries with customers and track shipments.
• Control inventories and stock of parts and tools.
• Collaborate in the planning of preventive maintenance and technical updates.
• Administer work orders and documentation derived from technical interventions.
• Coordinate calibrations of tools and equipment.
• Manage purchase orders and invoices from external suppliers.
• Maintain the necessary documentation for audits and regulatory compliance.
• Manage claims related to Technical Service.
• Coordinate returns and material replacements.
• Issue credit notes and perform administrative follow-up of the processes.