Sales Support Coordinator National Executive Programs

In IESE Business School we are looking for a Sales Support Coordinator for our National Executive Programs at our Madrid Campus, with a temporary contract.

The mission of the role would be to provide comprehensive administrative, commercial, and operational support to the Sales and Program Directors, ensuring a seamless, data-driven admissions process. The coordinator acts as a vital nexus for candidate and client interactions, managing key administrative touchpoints, event logistics, and marketing support activities to drive pipeline growth and deliver a world-class IESE experience.

Focuses on managing the administrative cycle of admissions from testing to payment.

• Manage the end-to-end administrative cycle of the admissions process to ensure a smooth and efficient candidate journey.

• Coordinate the logistics and scheduling of admission tests, invoicing, and payment tracking to guarantee operational accuracy and timeliness.

• Serve as the primary administrative guide for candidates throughout the application process to provide consistent, high-quality support and resolve potential barriers.

Focuses on supporting the sales team, managing marketing materials, and CRM hygiene.

• Provide direct operational and administrative support to Sales Directors and Program Directors to accelerate the implementation and tracking of the commercial plan.

• Develop and update online promotional materials, including HTML editing and registration forms, to align digital assets with current communication plans.

• Create, segment, and maintain CRM distribution lists (Salesforce, Pardot) to enabletargeted, high-impact marketing campaigns.

• Prepare high-quality documents, reports, and presentations using Word, Excel, and PowerPoint to support strategic sales and program-related activities.

Focuses on event logistics, information sessions, and managing inquiries.

• Plan and orchestrate the end-to-end logistics for on-campus and virtual events to deliver a premium, high-touch brand experience for all attendees.

• Serve as a primary point of contact for prospective candidates, managing inquiries via phone and in-person meetings to foster a welcoming and service-oriented environment.

• Coordinate internal meetings, information sessions, and other program-related activities to ensure seamless communication and stakeholder alignment.

Focuses on performance metrics, ROI analysis, and process optimization.

• Compile and analyze marketing and sales data to generate insightful reports, statistics, and performance metrics.

• Evaluate the return on investment (ROI) of marketing initiatives to support data-driven decision-making and optimize resource allocation.

• Demonstrate initiative by identifying opportunities to enhance process efficiencies and contribute to a culture of continuous improvement.

• Academic Credentials: A university degree or equivalent is highly valued, preferably with a focus on marketing, communications, or sales.

• Professional Experience: Demonstrable experience in a sales support function, ideally within the higher education sector.

• Technical Proficiency: Advanced command of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is required.

• CRM Expertise: Previous hands-on experience with Salesforce and Pardot will be very highly appreciated.

• Bilingual Communication: Native-level Spanish and professional working proficiency in English are essential for this role.

• Organizational Agility: A proven ability to plan, organize, and manage a diverse workload with multiple projects simultaneously while maintaining meticulous attention to detail.

• Commercial & Service Mindset: A strong orientation toward both sales support and exceptional customer service, coupled with a positive, solutions-focused attitude.

• Collaborative & Interpersonal Skills: Exceptional communication skills and the capacity to work effectively and diplomatically within a collaborative, team-oriented environment.

• Analytical & Problem-Solving Capabilities: Strong analytical skills to interpret data, solve problems, and demonstrate proactive initiative.