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Customer Support Associate (English & French speaker)

Hybrid in Barcelona·Full-time·Added yesterday (last checked 30 Oct)

Amadeus

14 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Full-time
English: Required
Other languages: French

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Requirements

What we're looking for

Experience or strong interest in Customer Support or service-related environments.
Solid communication and problem-solving skills, with a collaborative and customer-focused mindset.
Proficiency in French and English (both written and spoken) is required.
Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.
Organized and adaptable, able to manage interactions across international customers.

Nice to have

Experience in travel, hospitality, or related industries is appreciated but not required.

Pay & benefits

What you'll get

What we can offer you
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

The role

Customer Support Associate (English & French speaker)

Join Amadeus and Support the Future of Hospitality!

Become part of Amadeus' Hospitality division, where technology meets exceptional customer experience. As a Customer Support Associate, you will help hotels around the world deliver smooth operations every day. You'll be joining a recognized global team dedicated to service excellence, collaboration, and continuous improvement.

Provide clear and courteous assistance to global customers via phone, chat, and email.
Help diagnose and resolve issues efficiently, following up to ensure a positive customer experience.
Collaborate with other teams to address complex inquiries and ensure seamless service delivery.
Suggest enhancements to support processes and tools for better efficiency and user satisfaction.
Contribute to ongoing initiatives that improve communication, documentation, and response quality.

How you'll work

Able to work within our hybrid working model.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

About Amadeus

Amadeus is a leading global travel technology company that provides software solutions to the travel and tourism industry, including airlines, hotels, travel agencies, and other travel service providers. With its headquarters in Madrid, Spain, Amadeus operates in over 190 countries and is one of the largest technology companies in the travel sector, known for its distribution systems, IT solutions, and data-driven services. The company's scale is substantial, with tens of thousands of employees worldwide, and it plays a critical role in the digital infrastructure of the travel industry.

In Spain, Amadeus has a significant presence, with its main offices in Madrid and additional operations in Barcelona. The company is a major employer of international talent, offering a multicultural work environment where English is often the working language. For international professionals, Amadeus provides opportunities to work on cutting-edge travel technology, with roles spanning product management, data science, legal, finance, and IT. The company's commitment to innovation and its global reach make it an attractive destination for those looking to build a career in travel tech while living in Spain.

Industry: Travel Tech
Founded: 1987
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona

Good to know if you are moving

Amadeus is headquartered in Madrid, Spain, making it a prime destination for tech professionals seeking to relocate to Spain.
The company operates in a multicultural environment with English as a common working language, easing the transition for international hires.
Amadeus offers comprehensive relocation support and benefits for international employees, including visa assistance and settling-in services.
With a global presence in over 190 countries, Amadeus provides opportunities for international career growth and mobility.
The company is a leader in travel technology, offering roles in cutting-edge areas like data science, product management, and IT.

In their own words

Additional information

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

All open roles at Amadeus