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Customer Support (French speaker)

On-site in Madrid·Added today (last checked 21 Oct)

BNP Paribas

110 open roles

Overview

Work mode
On-site, Madrid
English
Required
Other languages
French
Experience
3+ years

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Skills

Requirements

What we're looking for

Business Skills
Mandatory

  • 3 to 5 years of professional experience.
  • Fluency in English, Spanish, and French.
  • Project management capabilities.

Transversal & Behavioral Skills
Mandatory

  • High level of rigor and organization.
  • Ability to manage multiple projects and priorities simultaneously.
  • Strong interpersonal and communication skills.
  • Capacity to lead discussions in a cross-functional context.

Nice to have

Preferred

  • Knowledge of the banking profession or Trade Finance.
  • Experience in making "Cold Calls" to clients.

The role

As an Implementation Manager, you will assist clients in the implementation of eBanking Trade Finance solutions and provide level 1 support for front-end assets within the CIB EMEA scope. You will work in a cross-functional environment to support the digitalization of our Trade Finance customers.

What you'll do

  • Deliver end-to-end eBanking projects by defining scope and executing implementation.
  • Present eBanking solutions through live demonstrations and onboarding guidance.
  • Master all eBanking functionalities and stakeholder roles to configure solutions.
  • Manage customer contracts, system registrations, and user account activations.
  • Resolve client queries promptly to ensure service continuity.

Hiring process

At least two interviews for every role; some roles add more interviews or tests. About a month, depending on the role

  • Some roles involve more interviews and/or tests.

Hiring process

READY TO MAKE A DIFFERENCE? APPLY NOW!

NEXT STEPS: HOW DOES OUR RECRUITMENT PROCESS WORK?

  1. We will assess the knowledge and experience highlighted in your CV to validate your fit for the role.
  2. The Human Resources team will contact you to confirm key details about the position.
  3. After this initial contact, interviews will be conducted with the relevant business area.
  4. We will get in touch with you to communicate the final decision of the process.

About BNP Paribas

BNP Paribas is a leading European banking and financial services group, operating in 64 countries with over 180,000 employees. In Spain, it employs around 5,450 professionals, offering corporate and institutional banking, investment and protection services, and retail banking solutions.

Industry
Banking
Founded
1966
Employees
100,000+
Headquarters
Paris, France
In Spain
Madrid, Barcelona

Good to know if you are moving

  • BNP Paribas in Spain has offices in Madrid and Barcelona, with a significant presence in the capital.
  • The company offers a range of roles in finance, risk, IT, and operations, often with opportunities for trainees and junior professionals.
  • Spanish language skills are typically required for many positions, though some roles may be open to international candidates.
  • The bank is known for its commitment to sustainable finance and corporate responsibility, which may appeal to values-driven professionals.

In their own words

About the company & team

We are the Trade Finance Service Centre, a large and critical area within Operations. With more than 100 professionals, we cover Traditional Trade products, including bank guarantees and documentary products, serving main European markets.

We are part of BNP Paribas, a leading international bank in Europe. We operate in 64 countries with over 178,000 professionals, providing essential services in Corporate & Institutional Banking and International Financial Services to help clients achieve their projects.

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