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Implementation Manager

Hybrid in Barcelona·Full-time·Added 2 months ago

Holded

11 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Holded doesn't mention sponsorship in the ad.
Speak native-level Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.

Pay & benefits

What you'll get

Permanent contract
26 paid days-off
Flexible working hours
Short work-day on Fridays
Free catered lunch
Continuous Training: annual budget for training for each employee
Fully equipped kitchen with snacks, drinks, and fresh fruit.
Top-notch work equipment
Office in front of the sea with ping pong, pool table, PlayStation…
Interesting projects and a great work environment
An excellent opportunity to grow with the company
Discounts on a Gym membership

Requirements

What we're looking for

2–5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs.
Hands-on experience with at least one of: Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage, or similar ERP/business management software.
Strong understanding of core SMB business processes: accounting, invoicing, inventory, payroll basics, or CRM.
Native Spanish speaker but fluent in English.
Proven ability to manage multiple projects simultaneously without dropping the ball.

Nice to have

Experience with data migration (CSV, Excel, API-based imports).
Familiarity with integration tools (Zapier, Make, native API connections).
Background in consulting, finance, or accounting.
Exposure to ticketing or CS platforms (Intercom, Zendesk, HubSpot).

The role

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

What you'll do

Lead end-to-end onboarding projects for new clients: scoping, configuration, data migration, training, and go-live.
Understand each client's current processes (accounting, invoicing, inventory, HR, CRM) and map them to Holded's feature set.
Act as the primary technical contact during implementation, coordinating with the product and support teams when needed.
Identify risks and blockers early, managing project timelines across multiple simultaneous accounts.
Conduct remote training sessions and produce documentation (guides, videos, help articles) adapted to each client profile.
Collect structured feedback from clients post-implementation and surface product gaps to the Product team.
Contribute to scaling our onboarding methodology: templates, playbooks, and automation of repetitive tasks.

The Role

We're looking for an Implementation Manager who thrives at the intersection of technology and customer relationships. You'll own the end-to-end onboarding experience for our SMB clients, making sure they go live fast, extract real value from day one, and stay with us long-term. You'll be the expert voice that translates business processes into software configuration - whether that's migrating data, training users, or redesigning a workflow in Holded to match how a company actually operates.

What you'll do

About Holded

Holded is a Barcelona-based SaaS company that provides an all-in-one business management platform for small and medium-sized enterprises. Its software integrates accounting, invoicing, CRM, and project management tools into a single interface, helping over 100,000 businesses across Europe and Latin America streamline their operations. The company is a fast-growing player in the fintech and business software space, competing with the likes of Holded's peers in the SME management sector.

Holded was founded in Barcelona and maintains its headquarters there, making it a true Spanish company. Its product is designed with a strong focus on the Spanish and Latin American markets, with the platform available in multiple languages. For international professionals, Holded offers a dynamic, fast-paced startup environment with opportunities to work on a product that is central to the digital transformation of SMEs. The company's open roles in Spain span engineering, product, and customer-facing functions, making it an attractive option for those looking to join a growing tech team in Barcelona.

Industry: SaaS
Founded: 2016
Employees: 100–500
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: holded.com

Good to know if you are moving

Holded is headquartered in Barcelona, a major European tech hub with a strong international community.
The company's platform is available in Spanish, English, and other languages, making it accessible for international employees.
Holded offers a flexible remote work policy, allowing employees to work from anywhere in Spain.
The company has a strong focus on product innovation, with regular hackathons and a collaborative engineering culture.
Barcelona's startup ecosystem provides ample networking opportunities for professionals in the tech industry.

In their own words

About the company & team

At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.

All open roles at Holded