IT Systems Administrator

●    Higher Level Vocational Training (FP Grado Superior) degree in Computer Systems and Network Administration.

●    Minimum 3 years of experience as a Systems Administrator or IT Support Engineer in multi-site environments.

●    Solid knowledge of Windows Server, Active Directory, Microsoft 365, and TCP/IP networks (switching, routing, VLAN, Wi-Fi).

●    Experience supporting business-critical systems, where downtime has a direct economic impact.

●    Good knowledge of basic security: MFA, patching, backups, least privilege, and logs.

●    Conversational Spanish or higher.

●    Fluent English, spoken and written.

●    Full availability to travel regularly within Spain (Balearic Islands and mainland), including occasional early morning, night, or weekend work.

●    Availability to participate in the weekly on-call rotation.

●    Valid driver's license and ability to travel independently.

●    Good communication skills, with the ability to explain technical problems clearly to non-technical staff.

●    Experience with hotel systems (Oracle OPERA Cloud, Oracle MICROS Simphony, or similar).

●    Experience in hotel openings or migrations.

●    Experience with hotel key systems (VingCard / ASSA ABLOY or similar).

●    Experience with golf management software or tee sheet systems.

●    Knowledge of ITIL (incident, problem, and change management).

●    Knowledge of GDPR and PCI DSS.

●    Experience in network segmentation (guest, corporate, POS, IoT) and internet provider redundancy.

●    Relevant certifications (ITIL Foundation, Microsoft, Cisco, CompTIA Security+).

●    Career plan

●    Integration into a dynamic, collaborative, multidisciplinary, and vibrant environment based in Mallorca with an international focus.

●    Constant training and development within a solid business group.

●    Flexible shift.

●    Physiotherapy service for employees

●    Free golf lessons

●    Free personal training classes

We are looking for a Systems Administrator to ensure the reliable, secure, and uninterrupted operation of the IT systems of our hotels and golf courses in Spain. Since our operations run 24/7 and span several geographical locations, the position requires frequent on-site travel. We currently have several active projects in the Balearic Islands and the mainland, so travel may also include various locations.

●    Administer and support servers, equipment, network devices, and Wi-Fi in hotels and golf courses.

●    Provide first and second-level support to hotel and golf staff, prioritizing incidents affecting guests, payments, and revenue.

●    Manage user accounts, permissions, and multi-factor authentication (MFA) applying the principle of least privilege.

●    Monitor systems and logs, and participate in the weekly on-call rotation outside of regular hours.

●    Support core applications: Oracle OPERA Cloud (PMS), Oracle MICROS Simphony (POS), VingCard (ASSA ABLOY) key systems, and Golfmanager v1 (golf PMS).

●    Collaborate on integrations between PMS, POS, key systems, payment gateways, and reporting.

●    Support the openings and migrations of new hotels, including system installation and configuration, acceptance testing, cutover planning, and rollback plans.

●    Apply patches, hardening, and endpoint protection standards across all sites.

●    Implement and verify backups according to the 3-2-1 rule, and participate in disaster recovery testing.

●    Support GDPR compliance and PCI DSS requirements for payment systems.

●    Participate in security incident response and collect evidence for internal and external audits.

●    Record, track, and resolve incidents, requests, and changes in our ITSM tool, following ITIL best practices.

●    Document procedures (runbooks, checklists, network diagrams) and maintain an updated configuration inventory.

●    Participate in post-incident reviews and continuous improvement.

●    Perform on-site installations, equipment renewals, and support during go-lives for new or existing properties.

●    Travel between properties for on-site work, maintenance windows, and go-live support.

●    Coordinate with vendors (internet providers, POS integrators, key providers, PMS and golf software providers) and enforce compliance with agreed SLAs.