The English-language job board for Spain

Client Service Analyst - Livechat (Czech required)

Remote, EU·Full-time·Added today

Bybit

3 open roles

Apply

Overview

Job details

Full-time
Per the ad.
Fully remote
Only from certain places, per the ad: “Remote EU”

Requirements

Have the right to work in Spain
Bybit doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Czech
The ad asks for Czech, or counts it in your favour.
Have 2+ years of experience
Junior-level role.
University degree
“Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity” — per the ad.

Requirements

What we're looking for

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
Minimum diploma in business administration or business management with keen and sharp eye for numbers
Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
Advantageous for candidates with experience working in financial institutions, fintech
Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
Proficient in English & Czech in communication and writing in order to liaise with dedicated market counterparts
Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Pay & benefits

What you'll get

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

The role

What you'll do

Assist clients on all inquiries via live chat or email
Ensure efficient and excellent customer service experience provided
Be well equipped with the Company's platform/product including keeping abreast of general market conditions
Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
Continuously seek improvement to enhance team's performance and work efficiency including overall work process

About Bybit

Bybit is one of the world's largest cryptocurrency exchanges, offering a platform for spot and derivatives trading, as well as a range of Web3 products. Founded in 2018, the company has grown rapidly to serve over 30 million users globally, with a strong focus on innovation, security, and user experience. Bybit operates globally with a distributed team and is headquartered in Dubai, UAE.

In Spain, Bybit is expanding its presence to tap into the growing crypto market in Southern Europe. The company is hiring for roles such as Social Media & Community Lead and Business Development Specialist, indicating a focus on building local community engagement and partnerships. Bybit offers a dynamic, fast-paced work environment typical of the crypto industry, with opportunities for international professionals to work in a global team and contribute to the company's expansion in the Spanish-speaking market.

Industry: Crypto Exchange
Founded: 2018
Employees: 1,000–5,000
Headquarters: Dubai, UAE
Website: bybit.com

Good to know if you are moving

Bybit is a global company with a remote-friendly culture, allowing flexibility for international hires.
The company operates in a fast-paced, high-growth industry, offering opportunities for rapid career advancement.
Bybit's Spain roles are focused on business development and community management, ideal for professionals with local market knowledge and language skills.
The company is headquartered in Dubai, a major global financial hub, but the Spain roles are likely based in Spain, offering a chance to work in the European market.
Bybit is known for its strong focus on innovation and technology, providing a stimulating environment for tech and business professionals.

In their own words

About the company & team

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 - connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

All open roles at Bybit