€1K
Customer Service with English and Portuguese - Banking Sector
On-site in Palma·Added yesterday
Overview
Job details
€1,428 a month
Gross, as stated in the ad.
Permanent contract
Per the ad.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
Work on-site in Palma
No relocation package mentioned.
This job was automatically translated to English,.
The role
Currently, we are looking to add 4 people to our team for a fundamental telephone customer service role for a major banking entity.
If you are looking to join a stable project with great growth opportunities, this is your chance!
What you'll do
- Receiving and making calls from the entity's customers to resolve inquiries and doubts, in English and in Portuguese.
- Database management according to previously established requirements.
- Handling incoming and outgoing information contacts regarding products and services through electronic means.
Requirements
What we're looking for
- Language proficiency is essential: high level of English and Portuguese.
- Communication Skills.
- Customer Orientation
- Proactivity and Commitment.
- Immediate availability for start at our offices in Polígono Son Rossinyol.
Pay & benefits
What you'll get
- Contract: Job stability with a permanent contract.
- Salary: according to the Contact Center collective agreement (€1,428.30 gross per month + €130.95 language bonus).
- Professional Development: We encourage internal growth and will give you the opportunity to advance your professional career within Prosegur.
- Excellent Work Environment: You will join a dynamic and collaborative team where a positive atmosphere is a top priority.
- Schedule: rotating shifts: morning shift from 08:00 to 16:00h; intermediate shift from 10:00 to 18:00h; and afternoon shift from 14:00 to 22:00h. Regarding Saturdays, work is usually required between 1 or 2 per month maximum.
- Workplace: Immediate availability for start at our offices in Polígono Son Rossinyol.
The role
Actualmente, buscamos incorporar a 4 personas a nuestro equipo para un servicio fundamental de atención telefónica para una importante entidad bancaria.
Si buscas unirte a un proyecto estable y con grandes oportunidades de crecimiento, ¡esta es tu oportunidad!
What you'll do
- Recepción y emisión de llamadas de clientes de la entidad para resolución de consultas y dudas, en inglés y en portugués.
- Gestión de BBDD de acuerdo con unos requisitos previamente establecidos.
- Atender contactos de información de entrada y salida de productos y servicios por medios electrónicos.
Requirements
What we're looking for
- Imprescindible manejo de idiomas: nivel alto de inglés y de portugués.
- Habilidades de Comunicación.
- Orientación al Cliente
- Proactividad y Compromiso.
- Disponibilidad de incorporación inmediata en en nuestras oficinas en el Polígono Son Rossinyol.
Pay & benefits
What you'll get
- Contrato: Estabilidad laboral con contrato indefinido.
- Salario: según convenio de Contact Center (1.428,30€ brutos al mes + 130,95€ plus de idiomas).
- Desarrollo Profesional: Fomentamos el crecimiento interno y te daremos la oportunidad de avanzar en tu carrera profesional dentro de Prosegur.
- Excelente Ambiente Laboral: Formarás parte de un equipo dinámico y colaborativo, donde el buen rollo es una prioridad.
- Horario: turnos rotativos mañana en horario de 08:00 a 16:00h; turno intermedio de 10:00 a 18:00h y turno de tarde de 14:00 a 22:00h. En cuanto a los sábados, se suele trabajar entre 1 ó 2 al mes como máximo.
- Lugar de trabajo: Disponibilidad de incorporación inmediata en en nuestras oficinas en el Polígono Son Rossinyol.
About Prosegur
Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.
In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.
- Industry
- Security Services
- Founded
- 1976
- Employees
- 100,000+
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Valencia and 26 more
- Website
- prosegur.com
Good to know if you are moving
- Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
- The company operates in 36 countries, offering potential for international mobility and a global career.
- Prosegur provides training through its corporate university, supporting professional development for employees.
- Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
- The company is listed on the Spanish stock exchange, indicating financial stability and transparency.
In their own words
About the company & team
At AVOS TECH, the BPO line of PROSEGUR, we pride ourselves on being one of the top 100 companies to work for in Spain. Our commitment focuses on the well-being of our employees, their professional development, and the creation of an excellent working environment.
About the company & team
En AVOS TECH, la línea de BPO de PROSEGUR, nos enorgullecemos de ser una de las 100 mejores empresas para trabajar en España. Nuestro compromiso se centra en el bienestar de nuestros empleados, su desarrollo profesional y la creación de un excelente clima laboral.
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