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Customer Service with English and Portuguese - Banking Sector

Remote from Spain·Added 1 month ago (last checked 27 Oct)

Prosegur

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Our summary

Salary: €1,428 a month
Hours: Rotating shifts · Includes weekends
Work mode: Remote from Spain
Contract: Permanent
Spanish: Expected (ad in Spanish)
English: Required
Other languages: Portuguese

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Language proficiency is essential: high level of English and Portuguese.
Communication Skills.
Customer Orientation
Proactivity and Commitment.
Immediate availability for start at our offices in Polígono Son Rossinyol.

Pay & benefits

What you'll get

Contract: Job stability with a permanent contract.
Salary: according to the Contact Center collective agreement (€1,428.30 gross per month + €130.95 language bonus).
Professional Development: We encourage internal growth and will give you the opportunity to advance your professional career within Prosegur.
Excellent Work Environment: You will join a dynamic and collaborative team where a positive atmosphere is a top priority.
Schedule: rotating shifts: morning shift from 08:00 to 16:00h; intermediate shift from 10:00 to 18:00h; and afternoon shift from 14:00 to 22:00h. Regarding Saturdays, work is usually required between 1 or 2 per month maximum.
Workplace: Immediate availability for start at our offices in Polígono Son Rossinyol.

The role

Currently, we are looking to add 4 people to our team for a fundamental telephone customer service role for a major banking entity.

If you are looking to join a stable project with great growth opportunities, this is your chance!

What you'll do

Receiving and making calls from the entity's customers to resolve inquiries and doubts, in English and in Portuguese.
Database management according to previously established requirements.
Handling incoming and outgoing information contacts regarding products and services through electronic means.

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

In their own words

About the company & team

At AVOS TECH, the BPO line of PROSEGUR, we pride ourselves on being one of the top 100 companies to work for in Spain. Our commitment focuses on the well-being of our employees, their professional development, and the creation of an excellent working environment.

All open roles at Prosegur