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Customer Experience Specialist

Remote (Canada, UK, EU) / London, United Kingdom·Full-time·Added 4 months ago

Clipboard

10 open roles

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What they offer

  • US$24,000 - US$36,000 a year

    Gross, as stated in the ad.

  • Full-time hours

    Per the ad.

  • Fully remote

    Only from certain places, per the ad: “Remote - Europe and Canada”

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

This job was published 4 months ago

The role

Overview

📍 Remote - Europe and Canada

Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You'll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

We're looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we're committed to growing talent from within. You can learn more about our operations team on our candidate hub.

What you'll do

  • Deliver fast, accurate, and empathetic support across chat, voice, and email

  • Resolve shift, payment, onboarding, and platform-related issues in real time

  • Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation

  • Troubleshoot issues independently, applying sound judgment before escalating

  • Personalize communication while maintaining a confident, professional, and helpful tone

  • Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience

  • Guide new professionals through onboarding and help them quickly build confidence using the platform

  • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

How you'll work

Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.

Who We're Looking For

  • Fluent, professional-level English communication skills, both written and verbal

  • Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally

  • Comfortable learning new tools, systems, and workflows quickly

  • Thrives in fast-paced, high-ownership environments where priorities can shift quickly

  • Proactive problem-solver who takes initiative without waiting for direction

  • Strong attention to detail and ability to stay composed under pressure

  • Collaborative teammate who communicates clearly and contributes positively to team performance

  • Comfortable working across chat, voice, and email channels

Hiring process

  • Application Review + Skills Assessment

  • Case Study

  • Hiring Manager Interview (Role Play)

  • Interview with Head of Worker Support

About Clipboard

Clipboard is a technology company that provides a platform for managing and optimizing the operations of co-working spaces and flexible offices. The company offers software solutions for space management, billing, and community engagement, serving a growing market of modern workplaces. It operates primarily in the B2B sector, with a focus on improving efficiency and experience for workspace operators and their members.

Clipboard has established a significant presence in Madrid, Spain, which serves as a key hub for its operations and customer support functions. The company's work culture emphasizes customer experience and operational excellence, making it an attractive option for international professionals interested in the proptech and workplace technology space. With a team that supports a global client base, there are opportunities for cross-cultural collaboration and growth.

Founded
2019
Employees
50–100
Headquarters
Madrid, Spain
In Spain
Madrid
Website
clipboardworks.com

Good to know if you are moving

  • Clipboard is headquartered in Madrid, Spain, offering a central location for professionals looking to work in the Spanish tech scene.
  • The company operates in the growing proptech and workplace management sector, providing a dynamic and evolving work environment.
  • As a B2B company, roles often involve direct interaction with international clients, which can be a plus for multilingual professionals.
  • The company's focus on customer experience and operations suggests a collaborative and process-driven work culture.
  • Given its size, employees may have the opportunity to take on diverse responsibilities and have a significant impact on company growth.

In their own words

About the company & team

About Clipboard

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.


Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

Additional information

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.

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