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ESM Consultant

Hybrid in Barcelona·Added today

Capgemini

375 open roles

Overview

Job details

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Capgemini doesn't mention sponsorship in the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Have 6+ years of experience

    Mid-level role.

  • University degree

    “Titulación universitaria o CFGS.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

We have a very comprehensive catalog of Development and Work-Life Balance measures, such as, for example, among others:

  • Support during your onboarding with the Buddies program.
  • 24 days of vacation + 2 personal days + 24 and 31 December + option to buy up to 7 vacation days per year.
  • Continuous training, you will enjoy Mylearning and Capgemini University and our Digital Campuses and Professional Communities. You will have access to platforms such as: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German...) among others!
  • FlexAbroad: possibility to work remotely from another country for 45 days.

Requirements

What we're looking for

  • University degree or Higher Vocational Training (CFGS).
  • Minimum 6 years of experience in service, project, or provider management in IT environments.
  • Catalan level C1.
  • Valid ITIL certification.
  • At least one of the following certifications: PMP, Scrum / Agile, or Prince2
  • Experience working with clients and providers.
  • Knowledge of ticketing tools (preferably BMC Remedy).

Nice to have

  • SIAM certification.
  • BMC Remedy certification.
  • Experience with BMC Remedy or other ITSM tools.
  • Knowledge of Generative AI.
  • Previous experience in CTT environments.

The role

Choosing Capgemini means choosing a company where you will have the freedom to design your career as you wish, with the support and inspiration of a collaborative community of colleagues around the world. Here you can reinvent what is possible. Join us and help the world's leading organizations discover the value of technology and build a more sustainable and inclusive world.

We are looking for a Senior IT Service Manager with extensive experience in service management and the coordination of multiple stakeholders, capable of leading the monitoring of initiatives, providers, and processes within complex technological environments.

The selected person will act as a coordination point between the client, providers, and internal areas, ensuring the correct provision of services and the fulfillment of agreed objectives.

This is a position with a clear orientation towards management and coordination, focused on service delivery and continuous improvement, rather than team or budget management.

What you'll do

  • Management and monitoring of IT services.
  • Coordination of providers and stakeholders.
  • Requirement gathering and analysis.
  • Preparation of reports and reporting.
  • Definition and monitoring of communication plans.
  • Driving process improvements and service quality.
  • Conducting follow-up meetings with clients and providers.

How you'll work

  • Location: Barcelona (hybrid model: 2-3 days on-site)

Personal Requirements

  • High motivation and technical capacity.
  • Catalan level C1.

Hiring process

1 interview

  • Enviar la candidatura lleva entre 3 y 5 minutos (nombre, datos de contacto, CV y carta opcional).
  • Al aceptar la oferta recibes un plan de pre-boarding y una invitación al evento mensual de bienvenida RISE.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.

In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.

Industry
IT Consulting
Founded
1967
Employees
100,000+
Headquarters
Paris, France
In Spain
Madrid, Barcelona, Getafe and 1 more

Good to know if you are moving

  • Capgemini has a strong presence in Spain with offices in Madrid, Barcelona, Getafe, and Sevilla, among others, offering a wide range of roles for international talent.
  • Many positions in Spain require or prefer French or English, making it accessible for non-Spanish speakers, especially in roles supporting French public sector projects.
  • The company offers a global mobility program, allowing employees to work on international projects and potentially relocate across countries.
  • Capgemini is known for its strong focus on training and development, with opportunities to upskill in cutting-edge technologies like AI, cloud, and data engineering.
  • Spain is a key delivery center for Capgemini, with a large number of engineering and technology roles, particularly in aerospace, automotive, and energy sectors.

In their own words

About the company & team

Capgemini is a global leader in transforming and managing client businesses by harnessing the full power of technology. We are guided by the purpose of achieving an inclusive and sustainable future through technology and the energy of those who develop it. We are a responsible and diverse company, an international leader in IT and Engineering services with more than 360,000 professionals in over 50 countries. With a solid 55-year heritage and extensive industry experience, clients trust Capgemini to address all their business needs, from strategy and design to operations, driven by the fast-paced and innovative world of cloud, data, AI, connectivity, software, and digital platforms and engineering. In 2022, the Group reported global revenues of €22 billion.

Rewrite your future. Join the team!

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