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Service Operations Manager for Telco Operations Center

On-site in Madrid·Full-time·Added today

Capgemini

375 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Capgemini doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

We have a very comprehensive BENEFITS CATALOG for development and work-life balance (family support, insurance, and tickets, additional paid holidays for you and your loved ones, etc...). Would you like to know more?

You will be able to continue training with cutting-edge technology courses, as well as personal skills development.
Life and accident insurance. Medical insurance subsidized at 50%.
24 working days of vacation. 2 personal days. December 24th and 31st are non-working days.
Flexible compensation plan.
Additional financial aid for living expenses and remote work, on top of your salary.
Flexible working hours and intensive summer schedule

Requirements

What we're looking for

Minimum of 5 years of experience in a NOC, SNOC, or Network Operations Center, actively participating in the management of incidents and critical services.
Experience leading high-impact incidents and coordinating crisis bridges with the client and technical areas.
Deep knowledge of telecommunications service operations and control center management.
Experience in the monitoring and management of SLAs, operational KPIs, and service quality indicators.
Experience leading 24x7 operations teams with shift management, on-call duties, and escalations.
Ability to interact with management areas and act as the main interlocutor before the client.
Experience in change management and scheduled works in critical environments.
Knowledge of ticketing, monitoring, and operational reporting tools.
Professional level of English and Spanish.
Profile with leadership capacity, decision-making, and management under pressure.

Nice to have

ITIL v4 certification.
Previous experience in telecommunications operators or managed service providers.
Knowledge of Power BI and operational dashboards.
Experience driving automation and continuous improvement initiatives.

The role

What you'll do

Supervise the global service operation, guaranteeing compliance with the service levels committed to the client.
Maintain a comprehensive view of the service status, identifying operational risks and anticipating possible deviations.
Control the main indicators of performance, quality, and service availability.
Monitor SLAs, KPIs, and customer experience indicators.
Coordinate the various operational areas involved in the provision of the service.
Lead operational management during critical situations, ensuring correct coordination and communication between all involved parties.
Evaluate the impact of relevant incidents on clients, services, and contractual commitments.
Act as the main operational interlocutor with the client's technical management.
Supervise changes, scheduled maintenance, and actions with an impact on the service.
Drive automation initiatives, continuous improvement, and optimization of operational processes.
Prepare and present executive reports on the evolution, quality, and performance of the service.
Lead an operations team ensuring efficiency, quality, and achievement of objectives.

How you'll work

Location: Madrid (on-site).
Modality: 100% on-site in the operations room.

Hiring process

1 interview

Enviar la candidatura lleva entre 3 y 5 minutos (nombre, datos de contacto, CV y carta opcional).
Al aceptar la oferta recibes un plan de pre-boarding y una invitación al evento mensual de bienvenida RISE.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.

In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.

Industry: IT Consulting
Founded: 1967
Employees: 100,000+
Headquarters: Paris, France
In Spain: Madrid, Barcelona, Getafe and 1 more
Website: capgemini.com

Good to know if you are moving

Capgemini has a strong presence in Spain with offices in Madrid, Barcelona, Getafe, and Sevilla, among others, offering a wide range of roles for international talent.
Many positions in Spain require or prefer French or English, making it accessible for non-Spanish speakers, especially in roles supporting French public sector projects.
The company offers a global mobility program, allowing employees to work on international projects and potentially relocate across countries.
Capgemini is known for its strong focus on training and development, with opportunities to upskill in cutting-edge technologies like AI, cloud, and data engineering.
Spain is a key delivery center for Capgemini, with a large number of engineering and technology roles, particularly in aerospace, automotive, and energy sectors.

In their own words

About the company & team

Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous cars to wildfire prevention solutions, our experts in digital technologies and software go beyond the conventional, providing unique R&D and engineering services across all industries. Join the team and advance your career in a company with growth opportunities, where you can make a difference and no two days are the same.

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

www.capgemini.com/es-es

Additional information

Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).

All open roles at Capgemini