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89,000+ live jobsPermanent contract
Full-time hours.
Have the right to work in Spain
Capgemini doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.
This job was automatically translated to English.
· 5 years or more in an operations NOC for an operator or a managed services provider, with responsibility over N1 and N2.
· Technical knowledge of operator networks: transport, mobile and fixed access, IP, and core.
· Experience managing large teams in 24x7 shifts and across several countries.
· Management of complex incidents with manufacturers and third parties.
· Experience in a top-tier Spanish network.
· ITIL v4.
· Experience in service absorption from an outgoing provider.
We are looking for a management profile for the SNOC service of a top-tier telecommunications operator in Spain. The position requires real experience in network operations, not just management.
Direct the technical network operation: N1 24x7 and specialized N2 by domains, with technical control of each incident until its resolution.
· Direct the N1 (unified 24x7 and specialized) and the specialized N2 across its three blocks, through service managers, shift leaders, and technical leaders by domain.
· Take technical control of incidents and crises, with authority over third parties and manufacturers (N3).
· Problem Management: analysis of recurring issues and root cause (KPI 4).
· Execute changes and scheduled network works.
· Ensure compliance with response and resolution times per layer (KPIs 1, 2, 3, and 5).
· Absorb each transition wave with the team formed and accesses ready.
· Coordinate teams in Spain, Portugal, and Colombia; N2 technical referents in Madrid.
· Direct an organization of 70 to 200 people growing through waves.
· Validate AI-assisted diagnostics and automations before use, with controls and recovery.
Location: Madrid, on-site in the operations room.
On-call: Participation in the 24x7 management on-call rotation and in crisis bridges.
Reports to SNOC Service Management.
Languages: Native Spanish; professional English.
Environment: Top-tier operator client, demanding SLAs, daily relationship with the client's technical management.
1 interview
Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.
In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.
Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous vehicles to wildfire solutions, our experts in digital technologies and software go beyond the conventional to deliver unique R&D and engineering services across all industries. Join the team! And advance your career in a company with opportunities, where you can make a difference and where no two days are the same.
We value all applications. We offer an extensive training program, both in-person and online, including certifications... Even if you don't meet 100% of the valued skills, we'd love to meet you! A disability certificate will be positively valued, within the framework of our inclusion and diversity policy.
Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethics Code that guarantee the professional development of our workforce and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.
Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.
Rewrite your future. Join the team!
http://www.capgemini.com/es-es
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