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Global Service Manager

Hybrid in Madrid·Full-time·Added 21 days ago (last checked 22 Oct)

Capgemini

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Our summary

Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
Experience: 5+ years
Education: University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

University degree in Engineering, Computer Science, Telecommunications, or a related field.
Minimum of 5 years of experience in telecommunications service management and technical support environments for operators. Experience in Network Operations Centers is a plus.
IT certifications and knowledge of agile methodologies.
Knowledge of telecommunications networks and services (IP, Transport, Fixed and Mobile Access, Platforms, Mobile Core, Virtualization, etc.).
Knowledge of ticketing tools and incident management.
Familiarity with first- and second-level technical support environments in an operator setting.
Ability to interpret KPIs and SLAs, and generate performance reports.
Management of critical incidents, executive reporting, and service transformation.

Pay & benefits

What you'll get

We value all applications. We offer an extensive training program, both in-person and online, including certifications... Even if you don't meet 100% of the valued skills, we'd love to meet you! A disability certificate will be positively valued, within the framework of our inclusion and diversity policy.

Childcare voucher (up to 600 € p/a).
Meal allowance (1,200 € p/a).
Technical training, in skills and languages.
Real and role-adapted career plan.

The role

Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous vehicles to wildfire solutions, our experts in digital technologies and software go beyond the conventional to deliver unique R&D and engineering services across all industries. Join the team! And advance your career in a company with opportunities, where you can make a difference and where no two days are the same.

We are looking for a Global Service Manager profile for one of our teams in the telecommunications sector. Location: Madrid, hybrid model.

What you'll do

Leadership and management of multidisciplinary teams.
Excellent communication skills and customer focus.
Ability to work under pressure and make quick decisions.
Management of escalations and communication with key stakeholders.
Participation in service committees and operational reviews with clients.
Coordination of planning, execution, and potential Change Requests required to ensure the operability of the various teams assigned to the service as the main SPOC.

How you'll work

Permanent contract.

Hiring process

1 interview

Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.

About Capgemini

Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.

Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.

Industry: IT Consulting
Employees: 350,000

In their own words

About the company & team

Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethics Code that guarantee the professional development of our workforce and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

Rewrite your future. Join the team!
http://www.capgemini.com/es-es

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