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Technical Infrastructure Lead N2

On-site in Madrid·Full-time·Added 18 days ago

Capgemini

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
Capgemini doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract.
Childcare voucher (up to 600 € p/a).
Meal allowance (1,200 € p/a).
Technical training, in skills and languages.
Real and role-adapted career plan.

The role

Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous vehicles to wildfire solutions, our experts in digital technologies and software go beyond the conventional to deliver unique R&D and engineering services across all industries. Join the team! And advance your career in a company with opportunities, where you can make a difference and where no two days are the same.

What you'll do

We are looking for a professional with experience leading telecommunications operations and incident management to join the Shared Infrastructures team. The selected person will be responsible for the team managing the integral management of incidents and activities related to shared infrastructures, guaranteeing their correct classification, monitoring, and resolution through coordination with operators, providers, and involved third parties.

Execute operational activities of the assigned area and assume cases of greater complexity or impact.
Support advanced diagnostics, critical incidents, recurring issues, blockers, and exceptions.
Act as an internal reference for N2 technicians and help increase their autonomy.
Manage or lead technical/operational escalations and coordinate with TDE when appropriate.
Support prioritization when there are multiple incidents, SLA risks, or concurrency.
Review the quality of diagnosis, ownership, traceability, evidence, and closure in sensitive cases.
Contribute to runbooks, decision matrices, known cases, FAQs, and operational criteria.
Get actively involved in knowledge transfer, observing the work of others and guiding them in their functions.
Analyze recurring problems and propose corrective actions, standardization, or improvements.
Identify opportunities for simplification or automation and transfer them to the corresponding teams without losing operational ownership.
Ensure that critical knowledge of the area has sufficient backup.
Support service continuity during serious incidents, absences, or exceptional situations within the agreed coverage model.

What would your role be?

The role will act as the technical and operational reference for the team in one of the N2-Infra_RAN areas (GMR or GICOM), participating in production when necessary and providing greater autonomy to diagnose or govern complex cases, manage escalations, handle critical situations, and consolidate the team's knowledge.

Hiring process

1 interview

Enviar la candidatura lleva entre 3 y 5 minutos (nombre, datos de contacto, CV y carta opcional).
Al aceptar la oferta recibes un plan de pre-boarding y una invitación al evento mensual de bienvenida RISE.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.

In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.

Industry: IT Consulting
Founded: 1967
Employees: 100,000+
Headquarters: Paris, France
In Spain: Madrid, Barcelona, Getafe and 1 more
Website: capgemini.com

Good to know if you are moving

Capgemini has a strong presence in Spain with offices in Madrid, Barcelona, Getafe, and Sevilla, among others, offering a wide range of roles for international talent.
Many positions in Spain require or prefer French or English, making it accessible for non-Spanish speakers, especially in roles supporting French public sector projects.
The company offers a global mobility program, allowing employees to work on international projects and potentially relocate across countries.
Capgemini is known for its strong focus on training and development, with opportunities to upskill in cutting-edge technologies like AI, cloud, and data engineering.
Spain is a key delivery center for Capgemini, with a large number of engineering and technology roles, particularly in aerospace, automotive, and energy sectors.

In their own words

Additional information

We value all applications. We offer an extensive training program, both in-person and online, including certifications... Even if you don't meet 100% of the valued skills, we'd love to meet you! A disability certificate will be positively valued, within the framework of our inclusion and diversity policy.

Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethics Code that guarantee the professional development of our workforce and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

Rewrite your future. Join the team!
http://www.capgemini.com/es-es

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