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Salesforce Analyst

On-site in Alcobendas·Full-time·Added 2 days ago (last checked 26 Oct)

Carrefour España

831 open roles

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Our summary

Work mode: On-site, Alcobendas
Contract: Permanent, full-time hours
Experience: 3+ years
Benefits: Private health insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

At Carrefour, we are a team of people passionate about the Customer, always eager to learn and innovate.
If you want to be part of a dynamic company within a sector with great development potential that will offer you opportunities for professional and personal growth, we would love the opportunity to get to know you.
What are we looking for?

We are looking for a Salesforce Service Cloud Analyst for our IT department. They will be responsible for analyzing, designing, and configuring the business requirements necessary for the performance of Carrefour's Contact Center work on the Salesforce Service Cloud tool.
These configurations and functional definitions will be carried out in accordance with best practices and quality standards, following the project regulations at Carrefour Tech. Occasionally, they must supervise software deliveries and developments carried out by third parties, ensuring their quality and making sure they comply with the previously defined business requirements.
As a key member of the Salesforce Service Cloud team, they will perform advanced administration and declarative configuration tasks of the tool, acting as a bridge between the business area and the technical teams.

Experience in process analysis, gathering functional requirements, and user support, with at least 3 years of direct experience working with Salesforce Service Cloud.
Demonstrable experience in the participation and analysis of technological projects, defining user stories and designing functional solutions.
Ability to work in critical and dynamic environments.
An orderly, organized person with great analytical capacity.
Clear orientation toward the customer and the business.
Conversational English skills.
Salesforce Business Analyst / Administrator profile with proven experience of at least 3 years working in the ecosystem, with proficiency in:
-Service Cloud (case management, omni-channel, macros, flows, etc.).
-Sales Cloud.
-Project management and lifecycle tools: Jira, Confluence.
-Salesforce Administrator Certification
-Possessing additional certifications (Platform developer, Foundations, Platform App Builder...) will be positively valued.
-Basic knowledge of Salesforce development architecture (understanding Apex, LWC, and API limits) is desirable to maintain fluid technical communication with the development team.

Will be positively valued: Proven experience in Contact Center operational projects and knowledge of Salesforce Marketing Cloud.

Pay & benefits

What you'll get

●Permanent contract.
●Competitive salary.
●8% discount for you and 6 more people in our stores.
●Programs that care about your well-being:
·Carrefour Life (sports activities and events, exclusive discounts and advantages).
·Carrefour Flexible (flexible compensation for medical insurance, nurseries, transport,…).
·Continuous training
·Professional development

We will value all interested applications and if you are the selected person to move forward in the process, we will contact you to give you more details about the position and get to know your profile.

At Carrefour, we strive for an ideal workspace so that any person, regardless of their gender, sexual orientation, identity and/or gender expression, beliefs, ideologies, origin, abilities, among others, can deploy their full potential.