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The Customer Service Europe Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.
Customer service Europe Market must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.
Customer service Europe Market must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.
Essentials Responsibilities:
-Manage customer service activities to ensure excellent service
-Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans
-Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
-Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data
-Support customer requests, act as a central contact for any question
-Participate and engage in continuous improvement efforts to drive order process quality and efficiency
-Assists the day-to-day Operations for Imports and Exports to ensure that Customer Requirements are met.
-Timely follow-up of priority orders and delivery appointments.
-Maintain thorough knowledge of services as well as legislation and maritime, land and sea transports regulations
Requirements
-Bachelor's Degree preferably in business/ or supply chain management plus 2 -4 years' experience
-Customer service knowledge
-Skills in Microsoft Office.
-SAP knowledge of SD module or JDE
-Fluent in English language (C1) & French language
Working closely with REVLON for their HQ in Barcelona, we are looking for Customer Service Europe Market based in Barcelona
Catenon is a global executive search and international recruitment firm that combines technology, data, and human insight to identify the best professionals worldwide. With 23 offices across the planet and operations in more than 100 countries, the company specializes in board search, executive search, middle management recruitment, international recruitment, salary benchmarking, and talent projects for industries including construction, engineering, energy, IT, life sciences, and professional services.
Headquartered in Madrid, Spain, Catenon operates as a Spanish multinational with a strong presence in the local market, offering roles such as Jefe de Obra, Director General, and Sales Manager across Spain. The company's work culture emphasizes global mobility, with opportunities for expatriation (e.g., COO in Mexico) and multilingual roles (e.g., French Desk in Madrid), making it attractive for international professionals seeking cross-border careers in recruitment and talent management.
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