Care Services Coordinator

• Innovative Culture: Startup work environment that values creativity, innovation, and agility.

• Positive Social Impact: Contribute to improving the quality of life of elderly people.

• Schedule: from 09:00 to 14:00 and from 15:00 to 18:00, Fridays from 08:00 to 15:00

• Temporary contract for substitution.

• Fixed salary plus highly achievable monthly variable pay.

We are looking for a Home Care Services (SAD) Coordinator! We are looking for dynamic and detail-oriented people, with the ability to communicate effectively with the families who have trusted us and define the caregiver profile that best suits their needs. With a client portfolio to build loyalty through the monitoring and advice of the contracted care services.

• Perform telephone socio-sanitary assessments to identify the care needs of older adults and ensure appropriate and personalized care.

• Define the required profiles for each type of care need, guaranteeing an optimal selection of caregivers.

• Resolve doubts and provide information to families and users via telephone and email, maintaining effective and empathetic communication.

• Perform continuous monitoring of clients, acting as their point of reference and ensuring comprehensive care adapted to their needs.

• Act as a link between the client and the different departments (labor, administration, Dependency Law, etc.), facilitating communication and the flow of information to ensure coherent and efficient care.

• Offer guidance on caregiver services, manage conflict resolution, and ensure client satisfaction through proactive detection of needs.

• Proactivity: Ability to anticipate client needs and act with initiative.

• Teamwork: Effective collaboration with different departments and professionals to offer a comprehensive service.

• Customer orientation: Focus on client satisfaction and ability to solve problems effectively and creatively.

• Empathy and communication: Ability to establish relationships of trust through clear and understanding communication, fostering a supportive environment.

Cuideo focuses on ensuring that elderly people can live better and longer in their own homes. We offer comprehensive home care solutions, telecare, and additional services adapted to individual needs. Our success is due to the combination of a great committed team and proprietary technology. With more than 13,000 positive reviews on Google and TrustPilot, our recognition as a B Corp company, and the Google distinction, our social impact is evident.

With a growing team of more than 100 people, we are looking for equally committed individuals to join us in the mission of facing social challenges and building a future of personalized and meaningful care.

If you meet the requirements, we look forward to your application!

"Cuideo promotes equality and inclusion, committed to job opportunities without discrimination based on race, religion, sex, sexual orientation, age, disability, or other factors. We value and celebrate diversity in our work environment."