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Provider Inquiries Representative English & French

Hybrid in Madrid·Full-time·Added 3 days ago (last checked 13 Nov)

Cigna Healthcare

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
English: Required
Other languages: French
Education: University degree
Benefits: Private health insurance

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

Active knowledge of English is a must (C1 level)
Active knowledge of French (B2 level min) is a must, the ability to connect with our in network providers in other languages is key to be able to support the global mission of this team!

Education & certifications

Bachelor or similar by experience: Translation and Interpreting, Foreign Languages or Accounting studies are highly valued.

The role

As a Provider Representative you will be part of the our new global Provider Services Organization, where you'll be responsible to provide support to our Health Care Partners in their day to day inquiries. In your role you will work very closely with peers and stakeholders strategically positioned across the globe.

Key to the role will be the end-to-end journey, managing the partnership with health provider accounts, such as hospitals and clinics and support their journey from the on-boarding follow up, to the support on the daily / monthly interactions with Cigna, educate them to navigate Cigna operating model and assist them in their claims and payments related inquiries on a global scale (IHDS)

You will also be able to deal with more complex cases such as provider complaints, which you'll resolve with in partnership of other stakeholders of PSO or Cigna where needed.

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid healthcare partners & and customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.

We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

Soft Skills

Skillful in taking decisions: takes the right action on allocated files based on the available information.
Excellent Communication skills.
Accurate: works accurately on the input of data, aims to work faultlessly.
Discipline: pays attention to procedures, agreements and document flows.
Efficient: finds a good balance between quality and quantity.
Team player: Able to work in a team.
Skillful with computer programs: readily learns the ropes in the use of current office applications
Discreet: works discreetly with confidential (medical) information.

About Cigna Healthcare

Cigna Healthcare Spain (Cigna Salud) is the Spanish health insurance operation of the global Cigna group. It sells health insurance to individuals and companies in Spain, including products such as Cigna Salud Plena, reimbursement plans (Reembolso Gold and Titanium), dental coverage, and complementary benefits, alongside prevention and wellbeing programs (Cigna +Salud). Its Spanish site states the group is present in 30 countries, serves more than 190 million insured people worldwide, and has more than 70,000 employees.

Industry: Health Insurance
Employees: 70,000+
In Spain: Madrid, Barcelona

Good to know if you are moving

Cigna's Spanish operation works from offices in Madrid and Barcelona and serves customers across Spain.
In Spain Cigna has three business lines: health insurance for individuals, for companies, and for expatriate employees.
Cigna offers international health plans for expatriates with defined coverage areas and an international medical network (CignaLinks), plus an insured portal (Cigna Envoy).
Customer-facing roles in Spain include multilingual positions such as Italian, French, German and Portuguese-speaking customer service and provider inquiries representatives.
The global group reports presence in 30 countries, more than 190 million insured customers, and more than 70,000 employees; its Spanish site displays a Great Place to Work badge.

In their own words

About the company & team

We started over 200 years ago and we continued to innovate and expand ever since. Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve.

We deliver choice, predictability, affordability and access to quality care through connected, personalized solutions that advance whole person health & vitality, both in body and mind.

With more than 170 million customer and patient relationships in more than 30 countries and jurisdictions, we are able to harness actionable insights that drive better health care results.

Our global workforce are dedicated to living our mission and being champions of our customers and healthcare partners each and every day.

Cigna provides employee benefits around the world, amongst which health insurance services. We're passionate about helping people improve their health, well-being, and piece of mind all around the world!

Cigna Europe has more than 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programmes for domestic and international recruited staff from corporations, International Organisations (IGO & NGO) and governments. We also provide healthcare for globally mobile individuals.

We're people-people. We are a human organization, where people come first.

Whether it's our customers, patients, clients, healthcare partners or colleagues, we aim to improve the health, well-being and peace of mind of everyone we can reach

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Additional information

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

All open roles at Cigna Healthcare