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Senior Program Manager – Genesys Cloud CX / CCaaS

Hybrid in Barcelona·Added 15 days ago (last checked 30 Oct)

COBSER Consulting

20 open roles

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Our summary

Salary
€55,000 - €68,000 a year

About €3,210 - €3,860 a month after tax.

Work mode
Hybrid, Barcelona
Contract
Permanent
English
Required
Experience
Senior level

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

  • Pay clears the EU Blue Card threshold

    The advertised pay is over the €41,356 bar, so the route exists if COBSER Consulting uses it.

More jobs over the Blue Card threshold

Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Senior experience leading complex CCaaS or Contact Center technology programs.

Demonstrable and practical experience in Genesys Cloud CX migrations or deployments.

Experience managing international projects/programs with multiple countries and stakeholders.

Solid knowledge of telephony, IVR, omnichannel routing, queue management, recording, WFM/quality, and analytics.

Experience in integrations with CRM and corporate systems.

Excellent professional English.

Nice to have

Experience in insurance, assistance, or financial services is valued.

Genesys Cloud CX, PMP, PRINCE2, MSP, or similar certification is valued.

Experience with AI capabilities applied to Contact Center is valued.

Pay & benefits

What you'll get

- Permanent contract.

- Modality: hybrid - Barcelona

- Salary range: 55,000 - 68,000€ gross/year.

- Training plans.

The role

At Cobser Consulting, we are looking to hire a Senior Program Manager to lead an international transformation and migration program for Contact Center platforms.

What you'll do

Lead complex CCaaS / Contact Center programs from end to end.

Manage the migration and deployment of Genesys Cloud CX.

Coordinate planning, roadmap, budget, risks, dependencies, resources, and vendors.

Lead migrations by country and site, including testing, cutover, hypercare, and transition to support.

Coordinate integrations with CRM, identity systems, data, reporting, and operational platforms.

Manage senior stakeholders and international teams.

Drive business readiness, adoption, and operational change.

Oversee Contact Center capabilities: IVR, routing, queues, recording, quality management, analytics, and digital channels.

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