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This job advert was originally written in Spanish.
Experience in large-scale international transformation programs.
Experience supporting CCaaS, Contact Center, CX, or Customer Service transformation initiatives.
Experience working with geographically distributed teams in Business, Operations, and IT functions.
Experience supporting agile and hybrid delivery models in large organizations.
Familiarity with change management and user adoption activities in operational environments.
Solid experience in program and project management methodologies.
Advanced project planning and dependency management (Microsoft Project, Smartsheet, or equivalent).
Solid experience in portfolio management (portfolio management) and tracking budgets and KPIs.
Advanced knowledge of Excel and PowerPoint for executive communication.
Solid understanding of Agile, Waterfall (Waterfall), and Hybrid delivery methodologies.
Experience in managing risks, issues, dependencies, and change requests at a program level.
Strong stakeholder management and communication skills in a multinational environment.
Fluent English.
Highly proactive and collaborative PMO who acts as a trusted partner to the program leadership team.
Demonstrate a strong sense of ownership (ownership), team spirit, and the ability to build effective relationships across countries, functions, and cultures, driving execution and achieving results.
Demonstrated success in coordinating IT and non-IT activities within complex projects, focusing on customer experience solutions and digital transformation initiatives.
CCaaS GENESYS + Salesforce.
Excellent organizational and communication skills, strong leadership qualities, ability to work under pressure, and experience in aligning project objectives with business goals.
English
Supervise and coordinate all project management activities related to the Genesys CaaS deployment, ensuring timely delivery, quality standards, and alignment with business objectives.
Facilitate communication between stakeholders (stakeholders).
Monitor project progress, manage risks, and support the integration of IT and non-IT teams to ensure a smooth and successful deployment of the contact center (contact center) solution.
Barcelona
Pasiona is a technology consulting firm specializing in cybersecurity, cloud infrastructure, and digital transformation. The company operates as a strategic partner for enterprises, offering services that range from vulnerability management and penetration testing to AI-driven platform engineering and data integration. With a global footprint, Pasiona combines deep technical expertise with a strong focus on innovation, helping organizations modernize their IT environments and secure their digital assets.
In Spain, Pasiona has established a significant presence in Barcelona, where it runs its Spanish operations and serves as a hub for international talent. The company is known for its collaborative, engineering-driven culture and actively recruits international professionals, offering opportunities for growth in areas like AI, cloud security, and platform engineering. For international hires, Pasiona provides a multicultural environment and the chance to work on cutting-edge projects, making it an attractive destination for those looking to build a career in Spain's thriving tech sector.
Pasiona · Barcelona
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