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Senior Genesys Cloud & AI Consultant

Remote from Spain·Added today (last checked 28 Oct)

Experis España

219 open roles

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Our summary

Hours: Jornada intensiva on Fridays and in summer
Work mode: Remote from Spain
Experience: 3+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🔹 Location: Remote (occasional meetings in Madrid)
🔹 Project: Until December, with real possibility of continuity in new projects based on performance
🔹 Experience: +3 years
🔹 Start date: Immediate

✅ Solid experience in Genesys Cloud.
✅ Knowledge of process automation in Contact Center environments.
✅ Experience in the design and implementation of virtual assistants and conversational agents.
✅ Integrations with CRM, APIs, and corporate systems.
✅ Interest or experience in Artificial Intelligence, Generative AI, and LLMs.
✅ Ability to work in collaborative environments and agile methodologies.

Pay & benefits

What you'll get

✨ Primarily remote work.
✨ Participation in innovative projects related to AI and automation.
✨ Possibility of continuity in other projects once the assignment is completed.
✨ Cutting-edge technological environment and professional growth opportunities.
✨ Schedule with intensive working days on Fridays and during the summer months.

If you are looking for a project where you can combine Genesys Cloud, Contact Center, and Artificial Intelligence, we will be delighted to tell you all the details. 🚀

The role

Senior Genesys Cloud & AI Consultant | Remote project with occasional assistance in Madrid. Temporary project with high potential for continuity (H/M/X)

Do you have experience in Genesys Cloud, process automation, and AI solutions applied to Customer Service? This could be a great opportunity to join a high-impact project at one of the leading technology companies in the market.

What you'll do

Design and optimize automation processes for customer service centers.
Implement and develop virtual agents using Genesys Dialog Engine and Genesys Virtual Agent.
Integrate Genesys Cloud with corporate systems through Genesys Data Actions, CRM, and backend solutions.
Participate in innovation initiatives based on Generative AI and LLMs.
Collaborate in the evolution of next-generation omnichannel service platforms.

About Experis España

Experis is a global technology services and resourcing company and the IT consulting brand of ManpowerGroup, with more than 25 years of experience in information technologies. It presents itself as a world leader in technology projects, delivering end-to-end services to enable its clients' digital transformation.

Its services span business transformation, cloud and infrastructure, SAP and enterprise applications, and IT selection and headhunting, complemented by Experis Academy training programs developed with IT companies and educational institutions. The company reports more than 50,000 consultants worldwide.

Industry: IT Recruitment
Employees: 50,000

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