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Level 1 Customer Service Agent - Farmanager (Disability)

Hybrid in Madrid·Full-time·Added 27 days ago

Cofares

22 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Cofares doesn't mention sponsorship in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Higher vocational training (FP Grado Superior)
“P de Grado Superior en ASIR (Sistemas) o FP en Farmacia/Parafarmacia .” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent Contract (3 + 3 + IND)
Continuous trainingWork modality: hybrid
Full-time
Schedule:
- 2 weeks teleworking ( 1 week: split shift from 10:00 to 14:30 and from 16:30 to 20:00 / 1 week split shift from 11:00 to 14:30 and from 16:30 to 21:00 ).

- 2 weeks on-site: continuous schedule from 9:00 to 17:00 in on-site format. 20-minute break

- Every 4 weeks, one Saturday is worked ( 5 hours in the morning. This can be from 9:00 to 14:00 or from 10:00 to 15:00 in teleworking format. The 5 hours are deducted from the hours worked from M to F that same week.)

- Every 12 weeks, one weekend out of every twelve, on-call duty is done remotely. Schedule: Sat from 15:00 to 20:30 and Sun from 9:00 to 19:30 (overtime hours).

Requirements

What we're looking for

Minimum 1 year in customer service positions.
Minimum 1 year performing remote technical support and incident resolution.
Attitude: High initiative and capacity for self-development.
Soft Skills: Customer orientation (business focus) and capacity for teamwork.

Education & certifications

Higher Vocational Training in ASIR (Systems) or Vocational Training in Pharmacy/Parapharmacy.
Proficiency in Farmanager ERP and experience in remote incident management tools is valued.

The role

If you are passionate about the sector and are looking for a collaborative, supportive, and innovative work environment, this is the place for you!

Smart Healthing, a concept of service and relationship between people. We bet on technology to face every challenge and every project, and we support you so that you grow and bring out all the talent you have inside.

Join an innovative company that grows with technology! Join Smart Healthing!

Being part of a 360º company that acts comprehensively in the health world.
Driving together the healthcare ecosystem of the future.
Transform yourself in every challenge
Creating a diverse culture where people are what matters, betting on personal and professional development and growth.

What you'll do

Handle incoming calls and attempt to resolve doubts regarding the application to satisfy the customer; if this is not feasible, take notes to escalate to the next level.

Perform diagnosis of technical incidents (Help Desk) to determine how to provide a response to them.

Report incidents to other areas (After-Sales Service, Sales, Administration, Training) to resolve incidents that cannot be solved directly.

About Cofares

Cofares is a Spanish cooperative and the largest pharmaceutical distribution network in Spain, operating 48 warehouses and platforms nationwide. It distributes medicines and health products to pharmacies, and also develops its own consumer health brands (Farline, Aposán) and offers services such as financing, training, and technology solutions for pharmacies. The company emphasizes innovation and technology in its operations, with a recent €25 million investment to prepare for the 'new era of medicine'.

Industry: Pharmaceutical Distribution
Founded: 1945
Headquarters: Madrid, Spain
In Spain: Madrid, Córdoba, Talavera and 8 more
Website: cofares.es

Good to know if you are moving

Cofares is a Spanish cooperative, so employees may become members (socios) and participate in governance.
The company has a strong national presence with warehouses in many Spanish cities, offering potential roles in logistics and distribution across the country.
Cofares emphasizes a diverse culture and innovation, with technology as a key tool in its projects.
The company provides training and development opportunities, as highlighted in its 'Buscamos Talento' section.
Cofares has a foundation (Fundación Cofares) focused on social commitment, which may offer opportunities for corporate social responsibility involvement.