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Technical Support Agent - Catalan and Spanish

On-site in València·Part-time·Added 23 days ago

Concentrix

187 open roles

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Overview

Job details

  • Permanent contract

    Part-time hours.

Requirements

  • Have the right to work in Spain

    Concentrix doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Work on-site in València

    No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

- Permanent contract of 30h with a rotating schedule from 12:00 to 18:00

- Office in an excellent location in Valencia

- Salary: €13,886 gross + up to €1,208 gross in annual bonus

- Referral bonus

- Full and paid training regarding the company and the project

- Professional development program and specialized courses

Requirements

What we're looking for

We welcome with open arms those who change the game: people of diverse backgrounds, curious and willing to learn. Your natural talent for helping others and going one step beyond the WOW for our customers will fit perfectly with what we do.

- Bilingual level of Spanish and Catalan (from Catalonia)

- Good verbal and written communication

- Customer orientation, empathy, and flexibility

- Ability to work in a team, organization, and high motivation

- Negotiation skills and commercial orientation

Nice to have

It would be an advantage if you have:

- Advanced IT knowledge

Languages

Language Requirements:

Catalan (Required), Spanish

The role

Job Title:

Telephone Technical Support Agent - Catalan and Spanish - On-site LL01

Job Description

Experience a career that redefines the rules of the game

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

If you are looking to grow as a Technical Support Agent in Valencia (on-site), you will be part of our innovative team, driving leading brands in sectors such as technology, finance, travel, fashion, healthcare, and much more.

What you'll do

- Provide customer service via telephone and email, guaranteeing an exceptional experience in the use of our products

- Perform an initial diagnosis of reported incidents, identifying possible functional faults and determining the best solution

- Manage customer requests, keeping them informed at all times about the status of their cases and offering agile and effective responses

- Coordinate visits with the technical service when necessary, ensuring an efficient and timely resolution of problems

- Contribute to the continuous improvement of customer satisfaction, collecting feedback and proposing improvements in processes and service

- Your role will be key to guaranteeing a frictionless experience for our customers, combining service, analysis, and technical resolution skills to maintain high standards of quality and service.

How you'll work

Time Type:

Part time

R1742581

Location:

ESP Valencia - Av. d'Aragó, 30

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

  • Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
  • The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry
BPO
Founded
2006
Employees
100,000+
Headquarters
Tempe, USA
In Spain
Barcelona
Website
concentrix.com

Good to know if you are moving

  • Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
  • The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
  • Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
  • The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
  • Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

Additional information

Don't you meet all the requirements?

We are dedicated to creating a diverse, inclusive, and authentic work environment where everyone can learn and develop. If you think you don't meet all the requirements, we encourage you to apply. We will do everything possible to find the right position for you, now or in the future.

At Concentrix, we invest in those who change the game because we know that when our people thrive, our customers do too.

If this sounds like the next step in your career, we want to hear from you. Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their preferred employer.

We are an equal opportunity employer

We are committed to providing equal employment opportunities and a workplace free of discrimination and harassment. All our hiring decisions are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnic origin, family status, or any other status protected by applicable law.

All open roles at Concentrix

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