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Application Support Technician

Hybrid in València·Full-time·Added 9 days ago

Expleo Group

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Expleo Group doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near València for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
Compulsory secondary education (ESO)
“Titulación mínima de Educación Secundaria.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

🌍 Hybrid work (4 days on-site in Valencia)📚 Versatile Growth: Learn new languages and technical certifications with our Expleo Academy.🌴 Time for You: Enjoy 24 vacation days per year, plus December 24th and 31st.🤝 Unbeatable Environment: A place where peer support is the norm and competitiveness has no place.🏃‍♂️ Connection and Well-being: At Expleo, laughter is never lacking, and fun is guaranteed. Participate in our padel and running club, summer events, Halloween… and much more!💳 Flexible Benefits: Medical insurance, restaurant vouchers, and childcare… you choose how to use them! Note: This position requires on-site work in Valencia or Brindisi, with the possibility of teleworking up to 1 day per week. 🤝 Commitment We are a company that offers equal opportunities and accepts applications from all qualified individuals, regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Requirements

Nice to have

At least 3 years of experience administering Microsoft Windows Server, SQL Server, and .NET applications.
Knowledge of MySQL, RedHat Linux Server, and Drupal.
Knowledge of global Active Directory architectures.
Knowledge of AWS and Azure.
Familiarity with IPSAS or operational processes aligned with this standard.
Knowledge of another official United Nations language.
Certifications or advanced training in Microsoft technologies.
Certification or knowledge of ITIL and its processes.

The role

We are looking to hire an Application Support Technician to provide support for the applications within the managed digital solutions area of UNICC. .This position arises to reinforce the team due to the increase in support needs and will work in collaboration with the rest of the team members under the supervision of the corresponding Team Lead. Location: On-site in Valencia (Spain) or Brindisi (Italy). Work modality: Hybrid (4 days on-site)

What you'll do

Provide daily support and maintenance to applications and tools used by UNICC and its partners.
Perform database administration tasks for MSSQL and open source databases.
Resolve level 2 application incidents and escalate those requiring level 3 support to the designated points of contact.
Participate in the evaluation, configuration, and installation of new application versions.
Collaborate on the structural changes necessary during system updates.
Participate in the deployment of tools and the implementation of operational support processes.
Attend to functional and technical queries related to applications from users located in different locations.
Facilitate knowledge transfer to the level 1 support team and provide training sessions to users.
Prepare and update technical documentation, application documentation, and system reports.
Participate in operational meetings and other follow-up meetings when necessary.
Collaborate on special projects or provide temporary support to other teams when required.
Perform other functions associated with the position when necessary.

What will make you succeed

Between 3 and 5 years of experience in application maintenance and general IT support.
Knowledge of client/server applications in Windows and Linux environments.
Knowledge of database administration and management.
High level of written and spoken English.
Minimum Secondary Education qualification.
Analytical capacity and orientation toward solving complex problems.
Ability to work under pressure and with limited supervision.
Good communication and teamwork skills.
Motivation to learn new technologies and continue developing technical knowledge.

Important

The position includes availability to perform on-call shifts and 24x7 on-call support when required.
There is an on-call rotation of one week per month.