Customer Service Advisor - Aranese Market

In everything we do, we believe in doing what is right for people: our clients, their customers, our people, our community, and our planet.

As a Customer Service Advisor on our team, you will:

- Handle incoming customer calls (via telephone, email, voicemail, bleeper or other alerts) and resolve user demands
- Record call details in call management systems to provide a response and resolution within the SLA
- Maintain service and product knowledge and the skill associated with specific applications for individual customers
- Escalate potential service issues initially with the Mentor
- Ensure the maintenance of the contractual SLA.

Customer Service Advisor - Aranese Market - PL01

Job Description

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

If you are looking to grow, as a Customer Service Advisor in Barcelona (on-site), you will be part of our innovative team, who drive the brands of the future in technology, travel, fashion, healthcare, and much more.

This is a great opportunity to experience the power of the future and develop lifelong relationships. We will provide you with all the training, the most advanced technologies, and the ongoing support you need to succeed.

We welcome people who change the game, people with diverse backgrounds, who are curious and eager to learn. Your natural talent for helping others and going the extra mile beyond WOW for our clients will fit perfectly with what we do and who we are.

Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and grow professionally. If you think you don't meet all the requirements in this job description, we still encourage you to apply. We will do our best to find the right position for you, whether it's this one or a future one.

We challenge conventions to deliver unimaginable results by creating customer experiences that go beyond WOW. That's why we invest significantly in our people, infrastructure, and capabilities to ensure the long-term success of our teams, our clients, and our customers.

In this role, we offer benefits that will help you support your unique lifestyle:

- 39h contract with schedule Monday to Friday from 9:00 to 18:00
- Office in an excellent location in Barcelona
- Salary: 19,623 euros gross + up to 1,440 euros gross in bonuses per year
- Referral bonus
- Full and paid training, regarding the company and the project you will work on
- Professional development program and specialized courses

At Concentrix, we invest in the people who change the game because we know that when our people thrive, our clients and their customers thrive too.

If this sounds like the perfect next step in your professional career, we want to hear from you. Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their «preferred employer».

We offer equal employment opportunities

We are committed to offering equal job opportunities to all candidates, and a work environment free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected by applicable national legislation.
R1775273

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Aranese (Required), English, Spanish

Time Type: Full time