Customer Service Advisor - Catalan Market

- Experience in customer service and inquiry management

- Problem-solving, organizational, and responsiveness skills when facing unforeseen events

- Ease of communication at all levels

- Sensitivity toward customer needs

- Customer and results orientation

- Ability to work with computer systems (CRM, office suites, etc.)

- Positive, empathetic, and professional attitude at all times

- Proactivity, responsibility, and attention to detail

- Experience with switchboards, CRMs such as Dynamics 365, ERPs such as Navision, or other similar tools will be valued.

We will make a great team if you have:

- Native level of Catalan and English

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

Catalan, Spanish (Required)

Time Type:

In everything we do, we believe in doing what is right for people: our clients, their customers, our people, our community, and our planet.

As a Customer Service Advisor in our team, you will:

- Attend to and manage inquiries via telephone and email regarding the Sagrada Familia aid call
- Interact with customers and users through various channels (telephone, email, etc.)
- Record contact details in management systems to ensure response and resolution within the SLA
- Respond to questions and resolve customer issues while meeting established KPIs
- Maintain up-to-date knowledge of the service, product, and associated tools
- Process orders, forms, and/or requests as necessary
- Ensure the continuous improvement of the service and contractual agreements
- Follow project processes and procedures
- Collaborate with Supervisors/Coordinators on specific projects
- Participate in regular team meetings
- Perform additional tasks related to service performance, quality, and customer satisfaction

Full time

Job Title:

Customer Service Advisor - Catalan Market SF01

Job Description

Job Description

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

If you are looking to grow, as a Customer Service Advisor in Barcelona (on-site), you will be part of our innovative team, who drive the brands of the future in technology, travel, fashion, healthcare, and much more.

This is a great opportunity to experience the power of the future and develop "friends for life" at the same time. We will provide you with all the training, the most advanced technologies, and the ongoing support you need to succeed.

We welcome those who change the game, people from diverse backgrounds, who are curious and willing to learn. Your natural talent for helping others will fit perfectly with what we do.

Don't meet all the requirements? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and grow professionally. We encourage you to submit your application.

At Concentrix, we invest in those who change the game because we know that when our people thrive, our customers do too.

If all this sounds like the perfect next step in your professional career, we want to hear from you. Apply today.