Customer Service Sales Representative (Dutch-speaking)

Hybrid in Barcelona·Full-time·Added 10 days ago

Concentrix

187 open roles

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Overview

Job details

€20,000 a year
Gross, as stated in the ad.
About €1,450 a month after tax.
Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Dutch
The ad asks for Dutch, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

- Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00

- Salary 20.000 euros gross/year + up to 2.000 euros gross/year in bonus

- Great office location in Barcelona with Hybrid option after two months

- Full paid training about the company and the project you will be working on

- Career development program and specialised courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Requirements

What we're looking for

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are bilingual or proficient in Dutch and fluent in English

- Have minimum of 1 year relevant experience

- Have strong communication skills

- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)

- Are customer driven and motivation to work in sales

- Are achievement and target oriented

- Have IT knowledge and technical understanding

- Have strong personal interest & curiosity in IT products and applications

- Have Real capability to listen to customers

- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

- Have Exceptional customer facing and customer care skills

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

Languages

Language Requirements:

Dutch (Required), English, French

The role

Job Title:

Customer Service Sales Representative (Dutch-Speaking) - Hybrid HS03

Job Description

What you'll do

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Customer Service Sales Representative on our team, you will:

- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests

- Fast and effective reply to inbound queries

- Make outbound calls when necessary to solve issues with customers and different internal business units

- Create quote and follow up with cross selling / up selling and a proactive and service attitude

- Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained

- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

How you'll work

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Time Type:

Full time

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona
Website: concentrix.com

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.

All open roles at Concentrix