€24k
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91,000+ live jobsCustomer Service Representative (Spanish-speaking)
On-site in Barcelona·Full-time·Added 5 days ago (last checked 26 Oct)
Concentrix
160 open roles
Our summary
- Salary
- €19,624 a year
About €1,430 a month after tax.
- Hours
- Includes weekends
- Work mode
- On-site, Barcelona
- Contract
- Full-time
- Spanish
- Fluent
- English
- Required
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Nice to have
Requirements
What we're looking for
- Have a proficient or bilingual level of Spanish and advanced level of English
- Previous experience in customer service, helpdesk, or a similar role is valuable.
- Strong written and verbal communication skills with excellent interpersonal abilities.
- Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
- Able to multi-task, prioritize, and find effective solutions in a fast-paced environment.
- Flexible, resourceful, proactive, and dynamic.
- A true team player who enjoys working towards both individual and team goals.
- Previous experience with Zendesk is a plus.
Languages
Language Requirements: English, Spanish (Required)
Pay & benefits
What you'll get
- Full-time 39 hours/week permanent contract
- Monday to Sunday from 09.00 to 18:00
- Salary 19.623,94 euros gross/year
- Great team and working environment in a modern centrally placed office in Barcelona
- Full paid training on the company and the project you'll be working on
The role
Job Title:
Customer Service Representative (Spanish-speaking) - Onsite - WE01
Job Description
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as a Customer Service Representative!
What you'll do
- Identify and assess customers' needs, handling consultations, after-sales requests, and general enquiries.
- Manage customer communications through email and chat, providing accurate and complete information.
- Handle customer complaints, find appropriate solutions, and follow up to ensure resolution.
- Build strong customer relationships through empathy, clear communication, and a customer-first approach.
- Manage the CRM system, keeping customer interactions, accounts, files, and databases up to date.
- Collaborate with Sales, Finance, Administration, and other departments to support customer processes and operations.
How you'll work
Time Type: Full time
Hiring process
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
- Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
- The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.
About Concentrix
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
- Industry
- BPO
- Founded
- 2006
- Employees
- 100,000+
- Headquarters
- Tempe, USA
- In Spain
- Barcelona
Good to know if you are moving
- Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
- The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
- Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
- The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
- Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.
In their own words
About the company & team
We'll give you the skills and opportunities to grow your career, while working in an international and dynamic environment.
Additional information
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location: ESP Barcelona - C/ de la Selva de Mar, 129
Location
Concentrix · Barcelona
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