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Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03

On-site in Benalmádena Costa·Full-time·Added 4 months ago

This job was published 4 months ago

Concentrix

187 open roles

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Overview

Job details

€27,600 a year
Gross, as stated in the ad.
About €1,800 a month after tax.
Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Italian
The ad asks for Italian, or counts it in your favour.
Turkish
The ad asks for Turkish, or counts it in your favour.
Work on-site in Benalmádena Costa
No relocation package mentioned.

Pay & benefits

What you'll get

Work on a globally recognized Microsoft program
Exposure to technical, sales, and marketing functions
Career growth opportunities within Concentrix
Collaborative and international environment
Full time (39h/week) Spanish contract
Salary package of 27,600 euros gross/year as base + up to 7,200 euros gross/year in bonus
Excellent office location in Malaga

Location:

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements:

English

Time Type:

Requirements

What we're looking for

Experience in technical support, helpdesk, or partner support roles
Strong problem-solving and troubleshooting skills
Experience with ticketing tools and SLA-driven environments
Strong communication and stakeholder management skills
Ability to work in a fast-paced, multi-tasking environment
Fluent in English + fluent in either French, Italian, Spanish, Turkish

Nice to have

Familiarity with Microsoft ecosystem (Windows, licensing, deployment) is a plus

The role

At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a global Microsoft program.

This is a dynamic role combining technical support, partner enablement, and marketing execution, where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success.

What you'll do

Manage and resolve partner support tickets across multiple domains
Troubleshoot pre- and post-sales issues (deployment, licensing, imaging)
Provide 1:1 coaching and guidance to partners
Escalate complex cases to Microsoft internal teams
Support Microsoft Authorized Refurbisher (MAR) partners
Remove operational and commercial blockers
Deliver monthly partner calls and communications
Capture and share partner feedback for continuous improvement
Enable partners to adopt Microsoft marketing programs
Package ready-to-use campaign materials
Deliver campaign updates and performance insights
Support partner marketing capability development
Ticket management and resolution within SLA (FRT <24h)
Weekly and monthly operational reporting
Knowledge base contributions and documentation
Partner communications and enablement sessions
Campaign packs and GTM enablement materials
Performance insights on adoption and engagement

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona
Website: concentrix.com

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

Additional information

Take the next step in your career and join Concentrix to help drive partner success through innovation, support, and enablement.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

All open roles at Concentrix