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Help Desk Technician N1

Hybrid in Madrid·Added yesterday (last checked 4 Nov)

ILUNION

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Our summary

Salary: €20,000 - €21,000 a year
About €1,450 - €1,470 a month after tax.
Hours: Rotating shifts · Monday to Friday
Work mode: Hybrid, Madrid
Contract: Permanent
English: Required
Experience: 4+ years
Education: Higher vocational training (FP Grado Superior)

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Higher Vocational Training in ASIR or similar.

Minimum 4 years of experience in Help Desk N1/N2 and more than 3 years in corporate environments.

Experience working with a high volume of tickets and SLAs.

Solid knowledge of Microsoft 365 (Outlook, Teams, OneDrive, and SharePoint), Windows, Intune, Active Directory, Entra ID, and TCP/IP, DNS, DHCP, VPN, and WiFi networks.

Experience with ticketing tools such as ServiceNow.

Nice to have

Minimum English B1 (B2 is valued).

Disability Certificate

Pay & benefits

What you'll get

Permanent contract.

Salary between €20,000 and €21,000 gross per year.

Hybrid work model.

Monday to Friday schedule in rotating shifts between 8:00 and 19:00.

23 vacation days.

Environment with opportunities for professional development.

The role

At ILUNION IT Services, we are looking for a Help Desk Technician N1/N2 to join a stable project in Madrid, providing support to a major international client within a demanding corporate environment and with possibilities for professional growth.

What you'll do

Remote and on-site resolution of N1/N2 IT incidents

Comprehensive ticket management, follow-up, diagnosis, and escalation.

User support for Microsoft 365, Windows 10/11, and corporate workstations.

Administration of Active Directory / Entra ID.

Support in Intune, Autopilot, networks, and remote access tools.

O365 and Intune

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry: Hotels
Founded: 2014
Employees: 50,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.

All open roles at ILUNION