Service Desk Support N1

• Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
• Continuous learning. Training in languages, technical skills, certifications, etc.
• Individualized career path, so that you are the one who decides how far you want to go. 🚀
• Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
• Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟

Humanizing Technology.

We are a large company with a start-up soul. We organize ourselves into expert knowledge units that collaborate with one another.

For this reason, we seek restless people, who are motivated by challenges and eager to grow personally and professionally, who join our team to have a positive impact on the world through technology.

As N1 Service Desk Support you will be part of our User Support Center team, where we assume responsibility for ISO 20000 certified multi-client support and work under market standard methodologies, such as ITIL.

Our User Service Center has established talent management focused on enhancing the well-being and performance of the team.

• You will be responsible for resolving service requests sent to us by our clients in the Workplace scope.
• You must understand the request transmitted by the client, find the best known solution within our systems, and apply it. In cases where nothing is documented, you must search for the solution together with your colleagues, apply it, and help with its documentation.
• You will follow up on cases in progress to ensure correct SLA compliance

We offer a hybrid schedule, 2 days of remote work