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German Customer Service Representative - Banking Sector

On-site in València·Added 4 months ago

This job was published 4 months ago

Cross Border Talents

95 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak intermediate Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Work on-site in València
No relocation package mentioned.

Pay & benefits

What you'll get

• Permanent contract after the initial 3-month temporary contract
• Annual performance bonus on top of the base salary
• Paid training from day one
• Stable long-term project within the Banking sector
• International and multicultural work environment
• Career development and growth opportunities
• Opportunity to work in Madrid or Valencia, Spain
• Different shift options available
• Night shift option available in Madrid
• Professional experience in customer service for the German market
• Modern office-based work environment
• Full training and onboarding support provided by the company
• Opportunity to improve communication and customer service skills in an international company

The role

We are currently looking for native German speakers with Spanish B2 to join an international Customer Support project within the Banking Sector in Spain. This is a great opportunity for candidates who are looking to build an international career in customer service while enjoying life in Madrid or Valencia.

What you'll do

The position involves supporting German-speaking customers through phone, email, and chat. The selected candidates will assist clients with general inquiries, front desk incidents, account-related questions, and customer support requests while ensuring a high level of professionalism and customer satisfaction.

Requirements

• Native-level German
• Spanish level B2 or higher

• English level B2 or higher
• Strong communication and interpersonal skills
• Customer-oriented mindset
• Comfortable working via phone, email, and chat
• Previous customer support experience is considered an advantage

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees: 50–200
Headquarters: Lisbon, Portugal
In Spain: Barcelona, Madrid, Valencia and 1 more
Website: cbtalents.com

Good to know if you are moving

Cross Border Talents specializes in placing multilingual professionals, making it easier for international candidates to find roles that match their language skills.
They have a strong presence in Barcelona, with many roles offering relocation support for candidates moving to Spain.
The company works with major global tech companies, providing opportunities to work on well-known products like Google Ads.
Many positions are remote-friendly, offering flexibility for international hires.
They cover a wide range of languages, including German, Dutch, French, and Nordic languages, which is ideal for non-Spanish speakers.

In their own words

About the company & team

The company offers a stable and dynamic multicultural working environment with long-term career opportunities and professional growth. Candidates should be comfortable working in a shift-based operation and communicating with customers across different channels.

All open roles at Cross Border Talents