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German Speaking Customer Service Specialist

On-site in València·Added over 3 years ago

This job was published 3 years ago

Still open when we checked on 7 Oct

Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • German

    The ad asks for German, or counts it in your favour.

  • Work on-site in València

    No relocation package mentioned.

Skills

Pay & benefits

What you'll get

  • Spanish classes
  • Mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active

The role

Our International Client is a customer service provider with international companies and is based in the amazing Valencia!

What you'll do

  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Troubleshooting, innovation, and change management are part of the daily business
  • You will use the latest technology and AI integrations and become an expert in this field
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction

Requirements

  • Native level German and fluent English
  • Customer service experience minimum 6 months
  • Excellent communication skills
  • An interest in innovation (think chatbot-integrations)
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees
50–200
Headquarters
Lisbon, Portugal
In Spain
Barcelona, Madrid, Valencia and 1 more

Good to know if you are moving

  • Cross Border Talents specializes in placing multilingual professionals, making it easier for international candidates to find roles that match their language skills.
  • They have a strong presence in Barcelona, with many roles offering relocation support for candidates moving to Spain.
  • The company works with major global tech companies, providing opportunities to work on well-known products like Google Ads.
  • Many positions are remote-friendly, offering flexibility for international hires.
  • They cover a wide range of languages, including German, Dutch, French, and Nordic languages, which is ideal for non-Spanish speakers.
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