Nespresso B2B Telephone Sales Agent

This is your moment if...

• You have experience in phone support and efficient management of administrative procedures supporting a sales team.
• You are interested in contributing your problem-solving skills and customer service orientation.
• You want to uphold the high standards of quality and service that the Nespresso brand represents.

• We offer a temporary project.
• Hybrid work system: on-site and home office. When you come to the office, you will have access to sports facilities (gym, sauna, paddle court, and pool).
• Variable compensation system tied to objectives.
• Wellness expert service, coaching, psychology, and nutrition with the mission of caring for your well-being and supporting you in the key moments of your life.
• Product training plan and customer service techniques, and competency development guides with continuous feedback.
• A socially responsible work environment committed to diversity, welcoming all candidates regardless of age, gender or gender expression, sexual orientation or identity, disability (certification required) or religious beliefs.
• And in our offices, you will never run out of coffee and fruit!

DABA specializes in the development of the capsule coffee market Nespresso in Spain and Andorra. We are exclusive distributors of the brand in the markets where we operate. DABA employees have the opportunity to represent the values and image of a leading brand: Nespresso. The goal of Nespresso is to bring excellence and good taste to everything we do. It means doing the right thing instead of the easy thing, at every step, from the bean to the cup. Like Nespresso, the DABA Team is elegant, customer-focused, innovative, flexible, results-driven, open-minded, positive... and fully committed to the shared project of DABA and Nespresso.

Do you want to be part of DABA's future as a Nespresso Telephone Sales Agent (temporary)?

You will be part of the B2B team, providing support to the sales team in managing customer issues and administrative procedures.

• You will respond to the needs and issues of B2B customers and the sales team through telephone and digital contact.
• You will advise, guide, and resolve customer queries using your knowledge of the product and Nespresso services.
• You will handle the administrative tasks derived from each contact.
• You will follow up on breakdowns and manage interactions with the technical service workshop.
• You will process customer data in accordance with current regulations and company policies.

40h/week: Monday to Friday from 10:30 AM to 7:00 PM (80% remote).