€25k
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87,000+ live jobsBanking Sector Telephone Agent with Languages
Hybrid in Barcelona·Full-time·Added 2 days ago (last checked 1 Nov)
Our summary
- Salary
- €10 an hour
- Hours
- Night shift
- Work mode
- Hybrid, Barcelona
- Contract
- Fixed-term, full-time hours
- Education
- Compulsory secondary education (ESO)
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
Previous experience in customer service and/or commercial functions.
Profile clearly oriented towards sales and with persuasion skills.
Ability to generate trust and detect commercial opportunities during the call.
Minimum studies of ESO or equivalent.
Good computer skills and agility with digital applications.
Availability to work different shifts.
Excellent communication skills and a customer service orientation.
Ability to work towards objectives and resolve incidents.
Nice to have
We value experience in banking, financial services, or degrees related to finance and business.
Pay & benefits
What you'll get
Paid training from 16/11 to 11/12
(no training on December 07 and 08 due to public holidays)
Start date 14/12
Initial 3-month contract
Paid training with €306.60 upon passing the probationary period.
Training schedule: from 09:00 to 15:00 hours
Fixed salary according to the Contact Center Agreement, Specialist Teleoperator category, and bonuses for night shifts and languages
Possibility to develop your career in a stable project with great recognition in the financial sector.
The role
Join our team of Banking Telephone Agents and develop your professional career! Do you like customer service?
Do you have commercial experience and are you motivated to reach objectives?
This could be your opportunity to join an important project in the banking sector!
What you'll do
Your functions- Handling incoming calls from banking sector customers.
- Information and advice regarding financial products and services.
- Resolving inquiries and issues.
- Identification of cross-selling opportunities.
- Management and updating of information in CRM.
- Guarantee quality service and customer guidance.
How you'll work
Workplace Barcelona - Av. Diagonal, 67
On-site work or Teleworking
Working day and hours BASQUE
- Afternoon shift from 16:00 to 24:00 h, 38.5 h/week. On-site work from Monday to Sunday. Language bonus + night shift bonus + transport.
- Night shift from 00:00 to 08:00 h, 38.5 h/week. Teleworking from Monday to Friday. Language bonus + night shift bonus
GALICIAN
- Night shift from 00:00 to 08:00 h, 38.5 h/week. Teleworking from Monday to Friday. Language bonus + night shift bonus.
ENGLISH
- Night shift from 00:00 to 08:00 h, 38.5 h/week. Teleworking from Monday to Friday. Language bonus + night shift bonus.
Availability for any of the assigned schedules is required.
We are looking for people...
With a vocation for customer service.
With a commercial profile and orientation toward results.
Problem-solving and with communication skills.
Skills in the use of IT tools.
With a desire to learn and grow professionally.
Hiring process
1 interview
- Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
- The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.
About Adecco España
Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.
Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.
- Industry
- Staffing
In their own words
About the company & team
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
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