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Local Support Technician (CAU) - Madrid

On-site in Madrid·Full-time·Added today (last checked 30 Oct)

Infortec Consultores

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Our summary

Hours: Rotating shifts · Monday to Friday
Work mode: On-site, Madrid
Contract: Full-time

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

☁️ WHAT DO YOU NEED TO BOARD?

Between 1 and 2 years of experience in on-site user support, Service Desk, or CAU.
Experience with ticketing tools.
Knowledge of Windows 10/11, Microsoft 365, and workstation hardware.
Good attitude, proactivity, and a great desire to learn.
User orientation and the ability to work in a team.

(You don't need to be an astronaut or have all the answers. We will value your attitude and your desire to learn much more)

The role

💻 HOUSTON, WE HAVE A PROBLEM… WE NEED REINFORCEMENTS!

Every mission has its unforeseen events and, in the IT world, there is always some incident waiting to be resolved!

We are looking for 2 Local Support Technicians (CAU) to join a team in Madrid.

🛰️ YOUR MISSION: KEEP EVERYTHING IN ORBIT

What you'll do

You will attend to and resolve Level 1 and 2 user incidents in person.
You will register, document, and follow up on incidents and requests using ticketing tools.
You will provide support for meetings and videoconferencing rooms so that no mission is left without communication.
You will participate in the imaging, platforming, and deployment of Windows and Mac equipment (SCCM and Autopilot via Intune).
You will configure and provide support for corporate mobile devices (iPhone and Android).
You will help users with Microsoft 365: Teams, Outlook, Excel, PowerPoint, and OneDrive.
You will manage basic operations in Active Directory (onboarding, offboarding, unlocking, passwords, and groups).
You will be in charge of inventory and the onboarding and offboarding of workstations.
You will coordinate escalations with other technical teams until every incident reaches a successful conclusion.

How you'll work

📍 BASE OF OPERATIONS

Madrid capital, Paseo de la Castellana.
100% on-site modality, with approximately one day of teleworking every five weeks, depending on team rotation.
Rotating shifts from Monday to Friday, within the 07:00 to 20:00h range. On Fridays, the workday ends early 🎉!
No regular on-call duties or expected overtime.

DO YOU ACCEPT THE MISSION?

We have two positions available in our crew 👨‍🚀👩‍🚀

About Infortec Consultores

Infortec Consultores is a technology services and consulting company that works across a broad range of IT disciplines, including software development, systems administration, database management, cybersecurity, data engineering, and IT service and project management.

Its activity spans areas such as programming, architecture, quality, ERP/CRM and business intelligence, hardware, networks and security, helpdesk, systems, and telecommunications, with roles ranging from junior support technicians to senior architects and tech leads.

Industry: IT Services

Good to know if you are moving

Numerous positions are advertised as 100% remote (Teletrabajo/Remoto), e.g. 'Senior Developer (.NET) – 100% REMOTO'.
Some roles require advanced English, such as 'IT Operations/Service Management-Inglés C1(remoto)' and 'Python Developer - Madrid (inglés C1)'.
Openings span many Spanish cities, including Madrid, Barcelona, Bilbao, Málaga, Sevilla, Granada and Palma de Mallorca.

All open roles at Infortec Consultores