Multichannel Agent
DHLNew
This role involves contacting and advising multichannel clients to drive sales and identify new business opportunities. It offers professional development and a flexible benefits plan.
Hybrid in Leioa, País Vasco +1
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87,000+ live jobsOperations Process & Performance Specialist - Madrid Airport
On-site in Madrid·Added 2 days ago
Still open when we checked on 8 Oct
Overview
Requirements
Have the right to work in Spain
DHL doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
University degree
“Titulación universitaria. Se valorará especialmente formación de posgrado o estudios en disciplinas técnicas, como Ingeniería Industrial o similares.” — per the ad.
Skills
This job was automatically translated to English.
Requirements
What we're looking for
- University degree. Postgraduate training or studies in technical disciplines, such as Industrial Engineering or similar, will be especially valued.
- Previous experience of between 2 and 5 years in similar positions, preferably in operational or logistical environments.
- Knowledge of warehouse operational processes, logistics, and distribution.
- Proficiency in Microsoft 365 and other data management and analysis tools.
- High level of English, both oral and written.
- Planning and organizational capacity, project management and continuous improvement, data-based analytical capacity, teamwork, and results orientation.
Nice to have
- Complementary training in Transport and Logistics or Supply Chain Management is desirable.
The role
We are currently looking to hire an Operations Process & Performance Specialist for our center located at Madrid Airport, a key position to drive continuous improvement, process optimization, and operational data analysis, contributing directly to the efficiency and quality of our operations.
What you'll do
- Lead process improvement projects with a direct impact on operational efficiency and performance.
- Develop and implement initiatives aimed at optimizing organization, operating standards, and the work environment.
- Prepare periodic reports and analyses of operational indicators using data visualization tools such as Power BI.
- Collaborate in the implementation of new technologies and processes that contribute to the transformation and modernization of operations.
- Perform the monitoring, analysis, and control of indicators related to productivity, costs, and service quality, identifying opportunities for improvement.
- Design and develop training actions aimed at operational teams, contributing to the improvement of knowledge and competencies.
- Participate in projects aimed at improving the employee experience and fostering a more efficient and collaborative work environment.
- Ensure compliance with internal policies and procedures regarding safety, quality, environment, and occupational risk prevention.
About DHL
DHL is the world's leading logistics and express delivery company, operating a global network that connects people and businesses across more than 220 countries and territories. As a division of the German logistics giant Deutsche Post DHL Group, the company provides a comprehensive range of services including international express, freight transportation (air, ocean, road, and rail), contract logistics, and e-commerce solutions. With a workforce of hundreds of thousands of employees worldwide, DHL is a category-defining brand in the logistics industry, known for its reliability, speed, and extensive global reach.
In Spain, DHL has a strong and established presence with offices and operations in major cities including Madrid, Barcelona, Valencia, and Vitoria, among others. The company offers a wide range of roles in logistics operations, customer service, sales, and corporate functions, making it a significant employer for both local and international talent. DHL's work culture emphasizes innovation, sustainability, and employee development, with programs like the Graduate Program and Talent Bank designed to nurture future leaders. For international professionals, DHL Spain offers opportunities to work in a truly global environment, with the chance to build a career across borders and gain exposure to diverse logistics operations.
- Industry
- Logistics
- Founded
- 1969
- Employees
- 500,000+
- Headquarters
- Bonn, Germany
- In Spain
- Madrid, Barcelona, Valencia and 1 more
- Website
- dhl.com
Good to know if you are moving
- DHL is a global company with operations in over 220 countries, offering international professionals the chance to work in a truly global environment.
- The company has a strong presence in Spain with offices in Madrid, Barcelona, Valencia, and Vitoria, providing a wide range of roles from operations to corporate functions.
- DHL offers structured graduate programs and internships in Spain, such as the 'Programa Graduate' and 'Contrato en prácticas', which are excellent entry points for international talent.
- As a German-headquartered company, DHL provides a multicultural work environment, with English often used as the corporate language, making it accessible for non-Spanish speakers.
- DHL is known for its strong commitment to employee development and offers clear career progression paths, both within Spain and internationally.
In their own words
About the company & team
At DHL Express, we connect people and businesses in more than 220 countries and territories. Our success is based on operational excellence, innovation, and the talent of the people who are part of our team.
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