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Onboarding and Customer Service Specialist

Hybrid in Barcelona Carretera d&#039 +1·Full-time·Added 2 months ago

Grupo Diusframi

15 open roles

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Overview

Job details

€18,000 a year
Gross, as stated in the ad.
About €1,370 a month after tax.
Fixed-term contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Grupo Diusframi doesn't mention sponsorship in the ad.
Be near Barcelona Carretera d&#039 / Esplugues for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

The role

What you'll do

Managing relationships with new clients, facilitating a smooth and frictionless onboarding.
Providing support and guidance step by step during the setup of accounts and services.
Handling client inquiries via phone, email, and chat, ensuring appropriate response times and quality of service.
Identifying, analyzing, and resolving basic operational and technical issues, escalating when necessary.
Coordinating with internal teams (Operations, Risk, IT, Commercial) to ensure an optimal client experience.
Reviewing and validating onboarding documentation, ensuring compliance with established requirements.
Contributing to continuous process improvement, detecting inefficiencies or areas for enhancement in the client experience.

How you'll work

Temporary contract: replacement for long-term sick leave.
Full-time: Monday to Friday from 09:00 to 18:00 (1 hour lunch).
Hybrid model: 3 days a week in the office and 2 remote (at the Cornellà offices).
Salary: €18,000 gross per year.
Cobee card for flexible compensation, allowing you to enjoy additional tax and economic benefits.

About Grupo Diusframi

Grupo Diusframi is a Spanish financial services group based in Madrid, specializing in payment solutions, cash management, and related financial technology services. The company operates across multiple business lines, offering services such as payment processing, treasury management, and fraud prevention, primarily serving corporate clients. With a workforce of several hundred employees, it has established itself as a recognized player in the Spanish financial services sector.

In Spain, Grupo Diusframi has its main operations in Madrid, where it manages a range of customer-facing and technical roles. The company is known for its focus on operational excellence and customer service, and it actively hires for positions in support, fraud prevention, and network communications. For international professionals, the company offers opportunities to work in a dynamic Spanish financial environment, with some roles requiring multilingual skills such as Catalan and English, indicating a diverse and inclusive workplace.

Industry: Financial Services
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: diusframi.es

Good to know if you are moving

The company is headquartered in Madrid, Spain, offering a central location for professionals looking to work in the Spanish capital.
Some roles require multilingual skills, such as Catalan and English, which can be an advantage for international candidates.
The company operates in the financial services sector, providing opportunities in areas like fraud prevention, treasury, and network communications.
Grupo Diusframi uses Personio for its job applications, indicating a structured and modern HR process.
The company has a strong focus on customer service and operational roles, which may be suitable for professionals with experience in financial operations.

All open roles at Grupo Diusframi