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89,000+ live jobsCustomer Success Specialist - Therapy
Hybrid in Barcelona·Full-time·Added today (last checked 12 Nov)
9 open roles
Our summary
- Work mode
- Hybrid, Barcelona
- Contract
- Full-time
- Spanish
- Native level
- English
- Required
- Education
- University degree
- Benefits
- Private health insurance, gym access
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
Degree in Psychology completed. This can be your first job.
Spanish C2.
Empathetic and calm communication, in writing and by phone, also under pressure.
Interest in qualitative research and ease in conducting open conversations.
Capacity for synthesis to convert conversations into conclusions and proposals.
Judgment to know when to contain and when to refer.
Order and rigor with records.
Reside in Barcelona or surroundings.
Nice to have
Bonus points if...
You have training in psychological first aid or crisis intervention.
You are currently studying or have finished the Master's in General Health Psychology.
You have done internships or volunteering in helplines or telephone assistance.
You have used a CRM or ticketing tool (Salesforce, Jira).
You have English B2.
Pay & benefits
What you'll get
💸 Salary commensurate with your experience.
⚕️ Private health insurance with Adeslas
🤸🏽 Wellhub membership (so you have no excuses to exercise)
🧠 iFeel membership, our emotional well-being tool.
🎂 Birthday off (if you want!) to spend the day with your loved ones!
💬 Free language classes (English, German, Italian, French, Portuguese...)
🍩 Office breakfasts, events, and above all, an incredible, dynamic environment where you can grow and feel supported.
The role
You will be the first person with training in psychology attending to our patients. Your goal is twofold:
What you'll do
that no patient writing in a moment of distress is left without an adequate response;
that no one abandons due to avoidable friction between the free session and the start of their therapy.
That the voice of the patients reaches the team and improves what we do.
Patient care
Respond to inquiries via WhatsApp, telephone, and email: doubts, searching for a psychologist, appointments, and technical incidents.
Accompany situations of emotional distress (anxiety, panic) following our psychological first aid protocol: assess, calm, and refer, always with the support of the team.
Perform follow-ups and reminders so that each patient arrives at their session and takes the step into therapy.
Register every case so that nothing is lost.
Voice of the patient
Collect qualitative feedback from patients through brief interviews (by phone or video call) and conversations via WhatsApp or other channels.
Detect patterns in what they tell us (reasons for contact, dropouts, friction, expectations) and convert them into clear and actionable insights.
Share those insights and propose improvements to Product and Customer Success, so that what we hear ends up changing the service.
Support for therapists
Collaborate with the CS team in the onboarding and follow-up of the platform's psychologists to guarantee an optimal patient experience.
Participate in the creation and improvement of training materials and sessions for therapists.
Important: this is a role of accompaniment and guidance, not clinical intervention. You will not perform diagnoses or therapy.
How you'll work
🌊 Hybrid model with only 1 required day per week in the office at our Barcelona office (with sea views!)
Hiring process
📞 Initial interview with the Talent team at Doctoralia - 30 min.
💡 Technical interview with Arian - (your manager for this position) - 45 min.
🎭 Business Case, (we will give you several hours to prepare beforehand) - 45 min
🚀 Offer
About Doctoralia
Doctoralia is a leading online platform that connects patients with healthcare professionals, allowing users to search for doctors, book appointments, and read reviews. Founded in 2007 and headquartered in Barcelona, Spain, it is part of the Docplanner Group, one of the world's largest healthtech companies. The platform operates in multiple countries across Europe and Latin America, serving millions of patients and healthcare providers.
In Spain, Doctoralia maintains its headquarters in Barcelona and has a strong presence in the healthcare technology sector. The company fosters a dynamic, international work environment with a focus on product innovation, data-driven decision-making, and customer success. For international professionals, Doctoralia offers opportunities to work in a multicultural team, with roles spanning sales, customer success, data analysis, and talent acquisition, often supporting remote or hybrid work arrangements.
- Industry
- healthcare
- Founded
- 2007
- Employees
- 1,000–5,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona
Good to know if you are moving
- Doctoralia is part of the DocPlanner Group, which operates in over 10 countries, offering international career opportunities.
- The company supports remote work for many roles, making it flexible for international hires.
- Barcelona, the HQ, is a major tech hub in Europe, attracting talent from around the world.
- Doctoralia focuses on healthtech, a growing sector with strong demand for data, product, and customer success skills.
- The company offers a multicultural work environment with English and Spanish as common working languages.
In their own words
About the company & team
Doctoralia is the leading platform in digital health in Spain, not only as a marketplace connecting patients with healthcare professionals, but also as a software provider that helps these professionals manage their practices effectively. Through our platform and mobile app, users can search for professionals and private clinics, read reviews, check availability, and book appointments online easily. 📱💻
Since our integration in 2017 with the Docplanner group, a multinational company with a presence in more than 13 markets and global offices, we have achieved significant milestones. Backed by seven successful funding rounds from investors like One Peak Partners and Goldman Sachs, and 10 strategic mergers and acquisitions, we are preparing for an exciting IPO in the next 2-3 years.
Docplanner, for its part, not only leads as the global marketplace for doctors and patients, but also stands out as a SaaS B2B technology company. We provide digital health tools to professionals and clinics to optimize their work and improve the patient experience.
With more than 3,000 passionate collaborators, we have a clear mission: to help people live longer, healthier lives.
In everything we do, we follow our core values:
🔹 Think like an owner 💼
🔹 Learn and be curious 📚🤔
🔹 Focus on results 🎯
🔹 Make it simple and efficient 🔧✨
🔹 Be respectful and radically honest 🤝💬
With Doctoralia Terapia, anyone finds their psychologist and starts with a free first session. Behind every message is someone who has decided to ask for help, and we want the first thing they find to be someone who knows how to listen.
🧑🧑🧒🧒 Last but not least: an incredible team that will welcome you and support you along the way
Additional information
Data Controller: DOCTORALIA INTERNET, S.L Purpose: to manage the job application and to be able to contact candidates when we have a position that fits their skills.
Legal basis: legitimate interest.
Recipients: the Controller and other companies of the DocPlanner group, and external data processors only for the purposes indicated.
Rights: access, rectification, and deletion of data, as well as other rights set out in our privacy policy.
Location
Doctoralia · Barcelona
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