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Senior/ Coordinator, Customer Quality Excellence

On-site in Barcelona·Added 3 months ago

This job was published 3 months ago

dsm-firmenich

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Overview

Work mode: On-site, Barcelona
Contract: Permanent contract
English: Required
Experience: 2+ years
Education: University degree

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Skills

Requirements

What we're looking for

MSc - BSc level or equivalent (chemistry, food technology, microbiology or similar).
Several years (operational) Quality Assurance experience in the Food industry (manufacturing or business) with proven customer interaction
High customer focus and strong stakeholder service orientation and mindset.
A strong sense of accountability - you take initiative, speak up, and see things through. You are responsible and focus on what matters
You have a collaborative spirit - you're at your best when working across teams, functions and countries.
Good level of written and oral communication skills in English (and preferably Spanish)

Pay & benefits

What you'll get

A great company and team where your voice matters, where it is essential to serve our customers well.
A science led company, cutting edge research and creativity everywhere - from biotech breakthroughs to sustainability gamechangers, you'll work on what's next
Growth that keeps up with you - you join an industry leader that will develop your expertise and leadership
A culture that lifts you up - with collaborative teams, shared wins, and people who cheer each other on.
A chance to impact millions of consumers every day - sustainability embedded in all we do

The role

As our successful Senior/ Coordinator Customer Quality Excellence you will be a key quality partner for our customers and the internal organization, ensuring timely and accurate support for customer quality-related inquiries and quality deviations. By fostering strong collaboration, driving process improvements, and promoting operational excellence, you will contribute to an enhanced customer experience that delivers optimal service value across all our customer segments.

What you'll do

Act as the quality key-contact for our customers and internal business partners and be the customers quality voice in the organization
Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs
Support and ensure good complaint handling processes to fulfill customer expectations
Ensure a timely and correct response to customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.)
Seek opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires.
Provide operational support within projects, our internal sales functions in QA related topics and support our sales and marketing to implement new products and services.

Location

Location: Barcelona, Spain or Delft, Netherlands

About dsm-firmenich

dsm-firmenich is a global leader in nutrition, health, and beauty, formed by the merger of DSM and Firmenich in 2023. The company creates ingredients, solutions, and technologies for the food, beverage, dietary supplements, personal care, and animal nutrition industries, operating in over 60 countries with a strong focus on science and innovation. With a workforce of around 30,000 employees, it is one of the largest companies in its sector, combining deep expertise in biosciences with a rich heritage in flavors and fragrances.

In Spain, dsm-firmenich has a significant presence with offices and production sites, including locations in Barcelona and Madrid, and offers a wide range of roles across digital, data, supply chain, and operations. The company is known for its collaborative and purpose-driven culture, emphasizing sustainability and innovation. For international professionals, dsm-firmenich provides opportunities to work in a multicultural environment, with many roles in Barcelona, a major European tech and business hub, and offers apprenticeships and development programs that can be attractive for those looking to build a career in a global life sciences company.

Industry: Nutrition and Life Sciences
Founded: 2023
Employees: 20,000–50,000
Headquarters: Kaiseraugst, Switzerland
In Spain: Barcelona, Madrid
Website: dsm-firmenich.com

Good to know if you are moving

dsm-firmenich is a global company with operations in over 100 countries, offering international career opportunities and a diverse work environment.
The company has a strong focus on sustainability and innovation, with many roles in digital, data, and AI, making it attractive for tech professionals.
Spain offices, particularly in Barcelona, are part of a major European business hub, with a high quality of life and a growing international community.
Many roles in Spain are open to English-speaking candidates, and the company supports professional development through apprenticeships and training programs.
The company's merger history provides a dynamic and evolving work culture, with opportunities to work on cross-functional and global projects.

In their own words

About the company & team

At dsm-firmenich, we don't just meet expectations - we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.

Additional information

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role

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