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VoIP Operations and Support Technician

Hybrid in Spain - ANY CITY·Full-time·Added 5 days ago

DXC Technology

43 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
DXC Technology doesn't mention sponsorship in the ad.
Be near Spain - ANY CITY for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Joining a specialized technical team in a first-class enterprise environment
Access to training and certifications from leading technology manufacturers
Collaborative and horizontal work culture
Flexible work model
Professional development in a leading multinational IT services company

What will you find at DXC? ✔️

At DXC, you will join a leading company with solid values and a people-first culture based on inclusion, belonging, and learning. You will find real professional development opportunities through work that has an impact on cutting-edge projects for leading clients, using leading technologies in the IT sector.

We support flexibility and work-life balance, foster an excellent work environment, and invest in continuous learning through DXC University, with unlimited certifications. We act with integrity and a strong commitment to our employees, building an inclusive culture with impact on the community. Moreover, it is a place to build a long-term career with stability and a competitive benefits package, so that talented people can advance their careers while helping our clients succeed.

Are we a Match? 😉🚀

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Requirements

What we're looking for

Knowledge of VoIP, especially SIP and RTP protocols
Basic administration of Windows Server and Linux
Ability to review, understand, and execute PowerShell scripts
Basic networking knowledge: IPs, VLANs, UDP/TCP ports
Good technical communication skills and ability to interface with providers

Nice to have

Experience with Vocalcom HERMES360, IPC Unigy, or NICE Recording
Experience in contact center or corporate telephony environments
Experience in the banking sector or regulated environments
Training or certifications related to VoIP or telephony

Specific platforms are desirable but not exclusive - functional knowledge can be acquired through internal training. We especially value solid technical fundamentals, a proactive attitude, and the ability to learn.

The role

Hello! Did you know that...

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their entire IT environment.

We have over 125,000 people in more than 70 countries, trusted by our clients to deliver transformative technologies that ensure the success, security, and well-being of businesses and people worldwide. We create solutions and generate better results for clients across their entire IT landscape, combining strengths and experience on a global scale. Discover more about how we deliver excellence to clients and colleagues at DXC.com.

The team is growing and we are looking for an Operations and Support Technician with VoIP knowledge to participate in an important project.

More about us... 📝

We are a team and we have a common goal. So we collaborate and work together to achieve it.
That goal is to deliver value, to each other and also to the client 🎯.
We are a very large company, but also close-knit and human, where relationships are cared for and communication is encouraged.
We have representation from all generations: X, Y and Z. Because that way we can all grow and contribute.
For us, training is a Win-Win 🏆, we grow on a personal level and we do our jobs much better.
Our values are: Deliver, Care, Collaborate, Do the right thing and Community (and they sum up our culture very well)

What are we looking for? 🔍

At DXC, we are looking for a technical profile to provide support to the contact center platform environment, with a focus on the administration of Voice over IP services, incident management, and technical relationship with providers.

If you have a technical background in VoIP, systems, and networks, and you are motivated to work in a dynamic environment with cutting-edge technology, this is your opportunity.

What you'll do

Administration and management of users and extensions on the voice platform
Support and resolution of Voice over IP (VoIP) incidents
Basic administration of Windows Server and Linux servers
Execution and review of existing PowerShell scripts
Diagnosis of connectivity and network incidents related to voice services
Opening and following up on cases with manufacturers and providers
Documentation of procedures and incidents

About DXC Technology

DXC Technology is a global IT services company formed in 2017 from the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise. With headquarters in Ashburn, Virginia, USA, DXC provides a broad range of technology solutions including cloud, cybersecurity, data analytics, and application services to clients across industries such as insurance, banking, and manufacturing. The company operates in over 70 countries and serves thousands of enterprise customers, positioning itself as a major player in the IT services sector.

In Spain, DXC has a significant presence with offices in Madrid and Barcelona, offering a wide range of roles from junior positions for recent graduates to senior technical and consulting roles. The company is known for its focus on digital transformation and modernization, particularly in the insurance and banking sectors. For international professionals, DXC Spain offers opportunities to work on large-scale projects with a global company, while being part of a diverse and multicultural team. The work culture emphasizes innovation, collaboration, and professional development, making it an attractive option for those looking to build a career in IT services in Spain.

Industry: IT Services
Founded: 2017
Employees: 100,000–150,000
Headquarters: Ashburn, USA
In Spain: Madrid
Website: dxc.com

Good to know if you are moving

DXC has a strong presence in Spain with offices in Madrid, offering a variety of roles from junior to senior levels.
The company provides opportunities to work on global projects with clients across multiple industries, including insurance and banking.
DXC offers a multicultural work environment, with teams collaborating across different countries and regions.
As a global IT services leader, DXC provides extensive training and professional development programs for employees.
Spain is a key hub for DXC's operations in Europe, with a focus on digital transformation and modernization projects.

In their own words

Additional information

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

All open roles at DXC Technology